Talent Services L&D_Associate - Americas Learning Delivery Associate - Ey Gds

Ernst & Young Advisory Services Sdn Bhd; Buenos Aires; Presencial; ARS 600.000 - 900.000; Jornada completa

Descripción de la vacante

Ernst & Young Advisory Services Sdn Bhd is seeking a Delivery Associate to coordinate logistics for virtual and in-person learning within the Learning and Development Deployment team in Argentina. You will identify facilities, manage materials, and ensure smooth delivery of training sessions.

Responsibilities include reviewing registrations and credit awards, coordinating Learning Support Liaison activities, setting up classes in the LMS, and acting as the main contact for facilitators and

Formación

• Bachelor’s degree or equivalent work experience required.
• 1-3 years of learning, meeting and event services, or hospitality experience.
• Experience in a professional services or corporate environment.

Responsabilidades

• Coordinate facilities and logistics for in-person and virtual learning.
• Review registrations and credit awards for classes.
• Serve as point of contact for facilitators and participants.
• Set up classes in the Learning Management System.
• Collaborate with the delivery team to improve processes.

Conocimientos

Attention to detail

Verbal communication

Written communication

Cross-functional collaboration

Virtual teamwork

Educación

Bachelor’s degree or equivalent work experience

Herramientas

Excel

Zoom

MS Teams

SAP SuccessFactors

Learning Management Systems

Descripción del empleo

Location: CABA

Other locations: Primary Location Only

Position Summary

The Delivery Associate role works within the delivery workstream of Learning and Development Deployment to coordinate all logistics associated with virtual and in-person learning including identifying appropriate facilities and/ or production support for delivering learning.

The role includes the review of registration records and credit award amounts for supported classes and coordination of Learning Support Liaison activities for in-person classes.

Essential Functions of the Job

Under limited direction, analyze course logistical requirements. This includes determining appropriate facilities to support in-person learning

Collaborate with other delivery team members on delivery plan

Coordinate and oversee the activities needed (e.g. confirm space is secured, materials and logistics have been finalized) from the Learning Support Liaisons to support in-person classes

Confirm set up of classroom both virtual and in person with onsite resource (producer or LSL)

Review and reconcile class rosters provided by delivery specialist against final attendance for physical and virtual classrooms to ensure accurate awarding of credit

Counsel facilitators on the process for awarding credit through Calculo attestation, stressing the importance of integrity when awarding due to a highly regulated environment

Act as point of contact for the facilitators and participants

Ensure credit is awarded and provide evaluation results as required

Initiate process for set up and publication of classes in Learning Management System

Work with Delivery leadership to identify opportunities for improvement and implement procedural enhancements as directed.

Analytical/Decision Making Responsibilities

Prioritize daily work while managing multiple projects simultaneously, sometimes for differing stakeholders

Identify challenges and potential issues early, consider various possible courses of action and weigh their consequences before actioning or escalating (eg solve technology issues during a class)

Knowledge and Skills Requirements

Ability to demonstrate a high level of attention to detail

Ability to establish trusted relationships in a virtual environment

Ability to effectively work within a geographically dispersed team

Ability to work with all ranks and levels of the organization

Effective verbal and written communication skills.

Proficient MS Office Skills with competency in the use of Excel (pivot tables, VLOOKUP’s etc.) and Teams.

Knowledge of virtual collaboration tools (e.g. Zoom, MS Teams).

Working knowledge of SAP SuccessFactors or equivalent Learning Management Systems

A foundational knowledge of EY learning opportunities.

Supervision Responsibilities

Oversees the activities of the Learning Support Liaison

Other Requirements

Working hours, flexible work arrangements and time off may be limited during specific times due to business demands. All overtime must be approved in advance.

Job Requirements

Education

Bachelor’s degree or equivalent work experience required.

Experience

1-3 years of learning, meeting and event services, or hospitality experience.

Experience in a professional services or corporate environment.