Supv, Capability Center Operations

Assurant; Bahía Blanca; Híbrido; ARS 9.750.000 - 12.500.000; Jornada completa

Descripción de la vacante

A leading global service company is seeking a Customer Care Supervisor in Buenos Aires. You will lead a team, monitor KPIs, and ensure quality service. The ideal candidate has advanced English skills and experience in team leadership. This role offers a hybrid work environment and a chance to work in a multicultural team.

Formación

• Advanced English level.
• At least two years of experience as a team leader.
• One or more years of experience in a Customer Service position.

Responsabilidades

• Lead a team of 15 to 30 people and monitor KPIs.
• Participate in conference calls with clients to obtain feedback.
• Train and coach team members to foster a great work environment.

Conocimientos

Leadership

Team Motivation

Process Improvement

Customer Service

Descripción del empleo

Do you want to join a growing team? ? In Assurant we are looking for a Customer Care Supervisor to join Assurant's Global Capability Center

Responsibilities

• Responsible for leading a teamwork of 15 to 30 people, monitoring KPIs, responsible for training, coaching, motivating and directing it while creating an environment which encourages commitment, increased productivity and superior quality.
• Participates in regularly scheduled conference calls with clients designed to obtain feedback on the performance of the team, and to provide an opportunity to implement any necessary procedural changes.
• Partners with the manager on process improvements and workflow to ensure business objectives are met.
• Train, coach, engage team members while fostering teamwork and great work environment. Supervisors also discuss and help prioritize development needs aligned with business needs and their current role or future career interests, help identify on the job development opportunities, and provide ongoing feedback and coaching.

Work Location

Work Location: Retiro, CABA. Hybrid.

What can you expect from this opportunity

• To work in a multicultural environment interacting with people from different countries.
• To put your English into practice.
• To work in a company recognized for more than 12 years as a Great Place to Work.

To apply to this role, you require

• Advanced English level.
• To have at least two-year experience working as a team leader.
• To have 1 or more years of experience in a Customer Service position.
• To have experience working in a Shared Services Center is a plus.