Support Specialist | $28/hr Remote

Crossing Hurdles; Argentina; Remote; ARS 16,968,000 - 33,935,000; Part time

Job summary

Crossing Hurdles is seeking a remote executive/virtual assistant to support US-based customers by handling outbound and inbound calls for reservations, vendor confirmations, and information gathering. You will work with service providers to fulfill requests, navigate phone systems, and document outcomes accurately.

The role requires fluent English, strong improvisational skills, and the ability to manage multiple short calls autonomously in a remote, international setting.

Qualifications

• Experience in executive or virtual assistance or customer support via phone.
• Fluent, clear English with US-based interaction skills.
• Comfort with outbound calls and navigating IVR/phone menus.
• Reliable high-speed internet, quiet workspace, and quality headset.
• Hospitality/restaurant/travel industry exposure; negotiation or escalation skills a plus.
• Ability to work autonomously and manage multiple tasks.

Responsibilities

• Place and receive phone calls on behalf of customers to complete tasks including reservations and vendor confirmations.
• Engage with businesses and service providers to gather information and fulfill requests professionally.
• Navigate phone menus and call centers to reach appropriate contacts for each task.
• Document outcomes and important details for every call interaction with accuracy.
• Handle a high volume of short, consecutive calls addressing various customer needs.
• Collaborate with other remote professionals to ensure a consistent customer service experience.

Skills

Executive assistance

Fluent English

Outbound calling

Home office setup

Hospitality experience

Multitasking

Job description

• Place and receive phone calls on behalf of customers to complete tasks including reservations and vendor confirmations.
• Engage with businesses and service providers to gather information and fulfill requests professionally.
• Navigate phone menus and call centers to reach appropriate contacts for each task.
• Document outcomes and important details for every call interaction with accuracy.
• Handle a high volume of short, consecutive calls addressing various customer needs.
• Collaborate with other remote professionals to ensure a consistent customer service experience.

Requirements

• Demonstrated experience in executive assistance, virtual assistance, concierge services, or customer support via phone.
• Fluent, neutral, and clear spoken English with strong improvisational skills for US-based interactions.
• Confidence in making outbound calls and navigating automated phone systems.
• Reliable high-speed internet connection, quiet work environment, and a quality wired or USB headset.
• Experience in the hospitality, restaurant, or travel industries; negotiation or escalation experience is a plus.
• Proven ability to work autonomously and manage multiple consecutive tasks.