Customer Support Representative | $28/hr Remote

Crossing Hurdles; Argentina; Remote; ARS 720,000 - 1,440,000; Full time

Job summary

Crossing Hurdles is seeking an experienced executive assistant to support clients remotely, primarily via phone. You will handle reservations, vendor confirmations, and information gathering with professionalism.

The role requires fluent English, autonomy, and the ability to navigate automated systems. You will collaborate with other remote professionals to ensure a consistent customer experience.

Qualifications

• Experience in executive or virtual assistance via phone.
• Excellent verbal communication and improvisational skills.
• Ability to work autonomously and manage multiple tasks.
• Experience in hospitality, restaurant, or travel industries is a plus.

Responsibilities

• Place and receive customer phone calls to complete tasks like reservations and vendor confirmations.
• Engage with businesses and service providers to gather information and fulfill requests.
• Navigate phone menus to reach the right contacts for each task.
• Document outcomes and important details for every call interaction.
• Handle a high volume of short, consecutive calls addressing diverse customer needs.
• Collaborate with remote professionals to ensure a consistent service experience.

Skills

Executive assistance

Virtual assistance

Concierge services

Customer support by phone

Outbound calling

Tools

USB headset

Reliable internet

Job description

• Place and receive phone calls on behalf of customers to complete tasks including reservations and vendor confirmations.
• Engage with businesses and service providers to gather information and fulfill requests professionally.
• Navigate phone menus and call centers to reach appropriate contacts for each task.
• Document outcomes and important details for every call interaction with accuracy.
• Handle a high volume of short, consecutive calls addressing various customer needs.
• Collaborate with other remote professionals to ensure a consistent customer service experience.

Requirements

• Demonstrated experience in executive assistance, virtual assistance, concierge services, or customer support via phone.
• Fluent, neutral, and clear spoken English with strong improvisational skills for US-based interactions.
• Confidence in making outbound calls and navigating automated phone systems.
• Reliable high-speed internet connection, quiet work environment, and a quality wired or USB headset.
• Experience in the hospitality, restaurant, or travel industries; negotiation or escalation experience is a plus.
• Proven ability to work autonomously and manage multiple consecutive tasks.