Support Engineer Tier 2 (Peru)

Hoorya; Comisión de Fomento de Perú; On-site; ARS 114,298,000 - 160,017,000; Full time

Job summary

Hoorya is seeking a CyberArk Privilege Cloud Engineer (L2) to ensure the security and availability of the Privilege Cloud environment, with focus on Vault management, session handling, and web access portals. The role requires 3+ years in enterprise systems support, Windows/Linux experience, and strong networking skills.

You will analyze logs, rotate privileged credentials, and guide Enterprise IT teams on best practices, collaborating with Engineering and Global Support to test patches for SaaS

Qualifications

• 3+ years in Systems Administration or L2 enterprise support.
• Experience with Windows Server 2016/2019/2022 and NLB.
• Linux/Unix CLI experience.
• Strong TCP/IP DNS and firewall skills for SaaS-to-On-Prem connectivity.
• PowerShell and event logs for root-cause analysis.
• English level C1.

Responsibilities

• Perform deep-dive troubleshooting on Privilege Cloud components: Web Portal, Password Manager, and Session Manager.
• Analyze Cloud and Component logs to resolve complex integration, connectivity, and session recording issues.
• Manage and rotate privileged credentials across Windows, Linux, and Database platforms.
• Provide technical guidance to Enterprise IT teams on Vaulting best practices and secure access workflows.
• Collaborate with Engineering and Global Support to report and test patches for SaaS-based PAM environments.

Skills

Windows Server

Linux/Unix

PowerShell

Networking (TCP/IP, DNS, Firewall)

Root-cause analysis

English (C1)

Education

Computer Science degree or equivalent

Microsoft Security+ or equivalent

Job description

Job Description:

CyberArk Privilege Cloud (PCloud) Engineer (L2)

Role Overview:

The PCloud Technical Support Engineer (L2) is responsible for ensuring the security and availability of the Privilege Cloud (PAM-as-a-Service) environment. This role focuses on the infrastructure supporting the Vault, management of sessions, and web access portals.

Duties and Responsibilities:

• Perform deep-dive troubleshooting on Privilege Cloud components: Web Portal, Password Manager, and Session Manager.
• Analyze Cloud and Component logs to resolve complex integration, connectivity, and session recording issues.
• Manage and rotate privileged credentials across Windows, Linux, and Database platforms.
• Provide technical guidance to Enterprise IT teams on Vaulting best practices and secure access workflows.
• Collaborate with Engineering and Global Support to report and test patches for SaaS-based PAM environments.

Core Technical Requirements:

• Must-Have: 3+ years of experience in Systems Administration or L2 Technical Support (Enterprise level).
• Infrastructure: Solid experience with Windows Server (2016/2019/2022) and Windows Clustering / Network Load Balancing (NLB) Administration.
• OS Diversity: Experience working with Linux or Unix Operating Systems (Command line proficiency).
• Networking: Proficiency in TCP/IP, DNS, and Firewall configurations to ensure SaaS-to-On-Prem connectivity. Packet analysis.
• Education: Computer Science education and/or relevant technical certifications (Microsoft, Security+, etc.).
• Analysis: Ability to perform root-cause analysis using Event Viewer, PowerShell, and system logs.
• English Level: C1.