Support Agent - USA

Fever; Tandil; Híbrido; ARS 46.120.000 - 61.494.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

OSDE 410 medical insurance

Gympass

Flexible schedule

Home office friendly

Descripción de la vacante

Fever in Buenos Aires is hiring a Support Agent–SSI USA to join our hybrid US-region operations. This role drives admin and operational tasks, owning ticketing setup, back-office updates, invoicing support and venue research, with collaboration across US, BA, and remote teams.

The ideal candidate lives in Buenos Aires, speaks fluent English (Spanish a plus), and has hands-on experience in structured operations or admin roles, strong attention to detail, and proficiency with Jira, Airtable,

Formación

• Experience in structured operations, support or admin roles.
• Strong attention to detail, process orientation and follow-through.
• Comfort with tools like Jira, Airtable, Slack, Google Workspace.
• Fluent English; Spanish a plus.

Responsabilidades

• Internal & Cross-Team Support: Keep internal tools (Jira, Slack, Airtable) updated and organized; Coordinate with Producers and Project Managers on day-to-day needs; Assist in maintaining visibility across tasks, deadlines and project progress.
• Operational & Administrative Support: Assist with ticketing page setup and sales launch; create and validate experiences in internal tools; Perform back office updates and ensure information is accurate and consistent; Support invoicing processes and coordinate with the Finance team; Proactively help with venue research and initial outreach; Contribute to budget tracking and cost allocation; Prepare and manage contracts.
• You’ll work closely with our team spread across US, Buenos Aires and remotely, contributing to the smooth operation of Fever’s most beloved scalable experiences.
• What You Bring: You live in Buenos Aires and are legally eligible to work here; You speak English fluently; Spanish is a plus; Experience in structured operations, support or admin roles; Strong attention to detail, process orientation and follow-through; Comfort with tools like Jira, Airtable, Slack, Google Workspace; A team-first mindset, clear communicator and proactive problem-solver; Ability to juggle tasks and priorities in a fast-paced environment; Bonus: Familiarity with events, production or the music industry.

Conocimientos

Attention to detail

Process orientation

Proactive problem-solver

Team player

Communication

Herramientas

Jira

Airtable

Slack

Google Workspace

Descripción del empleo

Hey there!

We’re Fever, the world’s leading tech platform for culture and live entertainment.

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?

To achieve our mission, we are looking for bar-raisers with a hands‑on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience?

Now, let’s discuss this role and what you will do to help achieve Fever’s mission.

We're Hiring: Support Agent – SSI USA (Full-Time | Based in Buenos Aires)

Hybrid | Flexible 8-hour shift + 1-hour break (5 days/ week)

We’re looking for a proactive and detail-oriented Support Agent/ Administrative & Operations Assistant to join our SSI team—working behind the scenes to bring magical experiences to life across the US region, while being based in Buenos Aires.

The ideal candidate is highly organized, hands‑on, comfortable taking ownership of tasks, and able to work autonomously in a fast‑paced, international environment.

What You’ll Do

You’ll play a key role in supporting our internal teams, ensuring that processes run smoothly and details are always on point. You’ll manage a variety of administrative and operational tasks:

Internal & Cross-Team Support

• Keep internal tools (Jira, Slack, Airtable) updated and organized
• Coordinate with Producers and Project Managers on day‑to‑day needs
• Assist in maintaining visibility across tasks, deadlines and project progress

Operational & Administrative Support

• Assist with ticketing page setup and sales launch: creating and validating experiences in internal tools
• Perform back office updates and ensure information is accurate and consistent
• Support invoicing processes and coordinate with the Finance team
• Proactively help with venue research and initial outreachContribute to budget tracking and cost allocation
• Prepare and manage contracts

You’ll work closely with our team spread across US, Buenos Aires and remotely, contributing to the smooth operation of some of Fever’s most beloved scalable experiences.

What You Bring

• You live in Buenos Aires and are legally eligible to work here
• You speak English fluently. Spanish is a plus!
• Experience in structured operations, support or admin roles
• Strong attention to detail, process orientation and follow-through
• Comfort with tools like Jira, Airtable, Slack, Google Workspace (or quick to learn)
• A team‑first mindset, clear communicator and proactive problem‑solver
• Ability to juggle tasks and priorities in a fast‑paced environment
• Bonus: Familiarity with events, production or the music industry

Why Join Us?

• Home office friendly with a flexible schedule
• OSDE 410 as medical insurance
• Gympass
• Join a collaborative, international and fast‑paced team
• Help shape the backstage of magical scalable experiences
• Responsibility from day one, and professional and personal growth

Great work environment with a young, international team of talented people to work with!

We welcome people from all walks of life—if this role excites you and you’re motivated to learn and contribute, we want to hear from you.

This role is located in Buenos Aires, Argentina.

Thank you for considering joining Fever. We cannot wait to learn more about you!

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.