Support Agent - USA

Fever; Buenos Aires; Hybrid; ARS 49,195,000 - 79,942,000; Full time

Benefits offered by this job

Home office

OSDE 410 medical insurance

Gympass

Collaborative international team

Growth opportunities

Job summary

Fever is hiring a Support Agent – SSI USA based in Buenos Aires. You’ll join an international, fast-paced team supporting internal operations and administration for US-region events and experiences.

You’ll manage administrative tasks, ensure data accuracy across tools, and collaborate with Producers, Project Managers, and Finance to keep projects on track. This role blends coordination, process discipline and autonomy in a hybrid environment.

Qualifications

• Fluent English; Spanish a plus.
• Experience providing structured operations, support or admin.
• Strong attention to detail and process orientation.
• Ability to manage multiple tasks in a fast-paced, international environment.

Responsibilities

• Keep internal tools (Jira, Slack, Airtable) updated and organized.
• Coordinate with Producers and Project Managers on day-to-day needs.
• Assist in maintaining visibility across tasks, deadlines and project progress.
• Assist with ticketing page setup and sales launches: create/validate experiences in internal tools.
• Perform back office updates and ensure information is accurate and consistent.
• Support invoicing processes and coordinate with Finance.
• Proactively help with venue research and initial outreach.
• Contribute to budget tracking and cost allocation.
• Prepare and manage contracts.

Skills

English fluency

Operational support

Proactive problem-solving

Attention to detail

Tools

Jira

Slack

Airtable

Google Workspace

Job description

Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment.

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?

To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience?

Now, let’s discuss this role and what you will do to help achieve Fever’s mission.

We're Hiring: Support Agent – SSI USA (Full-Time | Based in Buenos Aires) Hybrid | Flexible 8-hour shift + 1-hour break (5 days/ week)

We’re looking for a proactive and detail-oriented Support Agent/ Administrative & Operations Assistant to join our SSI team—working behind the scenes to bring magical experiences to life across the US region, while being based in Buenos Aires.

The ideal candidate is highly organized, hands-on, comfortable taking ownership of tasks, and able to work autonomously in a fast-paced, international environment.

What You'll Do

You’ll play a key role in supporting our internal teams, ensuring that processes run smoothly and details are always on point. You’ll manage a variety of administrative and operational tasks:

Internal & Cross-Team Support

• Keep internal tools (Jira, Slack, Airtable) updated and organized
• Coordinate with Producers and Project Managers on day-to-day needs
• Assist in maintaining visibility across tasks, deadlines and project progress

Operational & Administrative Support:

• Assist with ticketing page setup and sales launch: creating and validating experiences in internal tools
• Perform back office updates and ensure information is accurate and consistent
• Support invoicing processes and coordinate with the Finance team
• Proactively help with venue research and initial outreach
• Contribute to budget tracking and cost allocation
• Prepare and manage contracts

You'll work closely with our team spread across US, Buenos Aires and remotely, contributing to the smooth operation of some of Fever’s most beloved scalable experiences.

What You Bring

• You live in Buenos Aires and are legally eligible to work here
• You speak English fluently. Spanish is a plus!
• Experience in structured operations, support or admin roles
• Strong attention to detail, process orientation and follow-through
• Comfort with tools like Jira, Airtable, Slack, Google Workspace (or quick to learn)
• A team-first mindset, clear communicator and proactive problem-solver
• Ability to juggle tasks and priorities in a fast-paced environment
• Bonus: Familiarity with events, production or the music industry

Why Join Us?

• Home office friendly with a flexible schedule
• OSDE 410 as medical insurance
• Gympass
• Join a collaborative, international and fast-paced team
• Help shape the backstage of magical scalable experiences
• Responsibility from day one, and professional and personal growth

Great work environment with a young, international team of talented people to work with!

We welcome people from all walks of life—if this role excites you and you’re motivated to learn and contribute, we want to hear from you.

This role is located in Buenos Aires,Argentina.

#LI-Fulltime #LI-Hybrid

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice