SSC Country Manager

SmartRecruiters, Inc.; Comisión de Fomento de Perú; Presencial; ARS 137.587.000 - 198.737.000; Jornada completa

Descripción de la vacante

Coface is seeking a Senior SSC Manager to lead the Shared Services Centre, driving strategy, governance, and transformation across HR, Finance, Procurement, Legal and Facilities. The role requires deep SSC/BPO expertise and strong stakeholder management to deliver value and compliant operations.

Responsibilities include defining the operating model, SLAs and KPI-driven performance, while leading continuous improvement initiatives and cross-functional collaboration to stabilize and scale the SSC.

Formación

• Bachelor's degree required.
• MBA or related advanced degree preferred.
• Proven track record leading SSC/BPO operations.
• Strong governance, risk and compliance understanding.
• Excellent stakeholder management and communication skills.

Responsabilidades

• Lead the SSC as senior operational owner with accountability for service delivery, performance and transformation.
• Define SSC strategy, governance and priorities; drive standardization, automation and continuous improvement.
• Oversee Human Resources, Finance, Procurement, Legal and Facilities within the SSC.
• Establish governance routines, escalation mechanisms and service level agreements.
• Monitor KPIs, budget performance and risk, taking corrective action as needed.
• Collaborate with Group and local stakeholders to align services with business needs.

Descripción del empleo

• Contract type (job boards): Permanent contract

Company Description

Coface is a global leader in credit risk management, specializing in credit insurance, business information, and debt collection. With a presence in more than 100 countries, Coface helps companies protect and grow their businesses by providing expert insights and solutions that enable confident decision-making in an uncertain economic environment. The company combines local expertise, global data, and a strong culture of innovation and collaboration.

Job Description

Lead the Shared Services Centre as the senior operational owner, with autonomy and accountability for service delivery,

performance, organization and transformation. The role requires consolidated knowledge of SSC/BPO operations and the

ability to assess the current model, identify capability and organizational gaps, establish clear governance and priorities, and

translate the SSC strategy into disciplined execution. The SSC Manager will take the lead in resolving operational challenges,

building a scalable organization and ensuring quality, efficiency, compliance and measurable value for the business.

The role oversees the delivery of shared services and leads the support functions operating within the SSC, including Human

Resources, Finance, Procurement, Legal and Facilities.

Qualifications

Strategic Leadership & Governance

• Acts as the operational leader of the SSC, translating Group and business strategy into clear priorities, operating plans and measurable outcomes.
• Defines and executes the SSC strategy and roadmap with a strong focus on operational stability, service quality, scalability and value creation.
• Operates with autonomy within the agreed governance framework, making timely decisions and taking ownership of results.
• Assesses the current organization and operating model, identifies capability, capacity, process and governance gaps, and implements the required structure.
• Leads the SSC transformation agenda, driving standardization, automation, digitalization and continuous improvement.
• Identifies opportunities to expand the SSC scope and strengthen its contribution to the organization.

Operational management

• Takes direct ownership of day-to-day SSC operations and actively leads the resolution of service, performance and delivery issues.
• Establishes clear accountability, decision rights, governance routines and escalation mechanisms across the SSC.
• Designs and organizes the SSC structure, roles and capabilities required to meet current and future business needs.
• Implements and maintains the operating model, service catalogue, service level agreements and performance management framework.
• Sets operational priorities, allocates resources effectively and ensures disciplined follow-through on agreed actions.
• Monitors KPIs, service quality, productivity, risks and budget performance, taking prompt corrective action when required.
• Ensures compliance with company policies, internal controls and applicable regulations.

Leadership and support functions

• Oversees the delivery and coordination of support services within the SSC, including Human Resources, Finance, Procurement, Legal, and Facilities.
• Ensures alignment between support functions and business needs.
• Promotes service consistency, process standardization, and operational efficiency across functions.
• Works closely with function leaders to address operational challenges and improve service quality.
• Monitors key performance indicators and supports the implementation of improvement initiatives across all support areas.

Continuous Improvement andTransformation

• Builds and leads a practical transformation roadmap based on the SSC strategic priorities and identified operational gaps.
• Drives operational excellence through process simplification, standardization, automation and best-practice sharing.
• Challenges existing ways of working and leads corrective initiatives to improve productivity, controls, service quality and customer satisfaction.
• Uses performance data and service trends to anticipate risks, prioritize interventions and measure sustainable improvement.
• Leads or sponsors cross-functional projects that strengthen the SSC operating model and organizational capabilities.

Stakeholder Management andCoordination

• Participates in functional and cross-functional meetings as required.
• Maintains strong relationships with Group and local stakeholders to ensure alignment and effective service delivery.
• Contributes to the SSC roadmap and supports initiatives related to service expansion, operational excellence, and organizational development.
• Shares best practices and collaborates with other SSC Managers across the Group.

Additional Information

• Strong, hands-on operational leadership with the confidence to take ownership, make decisions and drive execution.
• Ability to combine strategic thinking with visible involvement in day-to-day priorities and problem solving.
• Proven ability to assess an organization, identify gaps, define priorities and build the structure required for sustainableperformance.
• High accountability, resilience and a strong delivery mindset.
• Excellent leadership, communication, stakeholder management and relationship-building skills across local, regional andGroup environments.
• Ability to mobilize teams, create clarity and translate business objectives into operational action.
• Consolidated knowledge of SSC/BPO operations, service delivery and operating models.
• Demonstrated experience leading complex operations, service performance, teams, budgets and operational KPIs.
• Experience defining organizational structures, governance, roles, service catalogues and service level agreements.
• Strong capability in operational excellence, process standardization, transformation, automation and continuousimprovement.
• Sound understanding of governance, risk management, internal controls, quality assurance and compliance.

Languages:

• Fluent in English and Spanish.

Education:

• Bachelor's degree required; Master's degree in Business Administration or a related field is preferred.

Experience:

• Minimum 7 years of relevant experience leading and managing operations in SSC, BPO or comparable service deliveryenvironments.
• Proven track record as an Operations Lead, SSC Leader, Operations Director or equivalent role with meaningful autonomy and accountability.
• Demonstrated experience stabilizing operations, closing organizational or capability gaps and delivering transformation.
• Experience in business growth, service expansion or the scaling of operational capabilities is preferred.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply