Special Event

Estée Lauder Companies; Buenos Aires; Presencial; ARS 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive remuneration

Training and development

Career progression

Descripción de la vacante

Estée Lauder Companies is seeking a dynamic Counter Manager to lead and develop a team of Sales Associates in Buenos Aires. You will coach staff to achieve sales and service targets while managing store operations with an agile business plan.

You will recruit and retain customers through strategic events, exceptional CRM, and leadership of a high-performing team. This role offers growth within a prestige beauty leader and emphasizes training and career progression.

Formación

• Excellent verbal and written communication skills with strong interpersonal abilities.
• Proven customer service excellence and relationship management.
• Experience in strategic planning and execution to drive store performance.
• Ability to develop financial plans and manage resources for a store.
• Proven leadership in a fast-paced retail environment.

Responsabilidades

• Lead, coach, and develop a team of Sales Associates to meet sales, service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through targeted events and CRM.
• Oversee in-store activities and events to maximize store performance and customer engagement.
• Drive training, development, and succession planning for frontline staff.
• Collaborate with store leadership to ensure a high-performing retail operation.

Conocimientos

Leadership

Coaching

Customer service

Strategic planning

Financial planning

Team development

Communication

Problem solving

Herramientas

MS Excel

Email

Descripción del empleo

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in⁃store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self⁃starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all⁃round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people Qualifications / Knowledge
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel