Soporte Técnico en Sitio

DXC Technology; Partido de Vicente López; Presencial; ARS 30.000 - 70.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un técnico de soporte junior para unirse a su equipo en un entorno dinámico. Este rol implica ofrecer asistencia técnica en sistemas operativos Windows y Apple, manejar tickets a través de ServiceNow y realizar tareas de soporte de hardware. Con más de 2 años de experiencia en el campo, el candidato ideal tendrá habilidades interpersonales y de comunicación efectivas, y estará listo para capacitar a los usuarios finales en el uso de software y dispositivos. Si buscas un lugar donde puedas crecer profesionalmente y ser parte de un equipo diverso y colaborativo, esta es la oportunidad para ti.

Formación

• Más de 2 años de experiencia en soporte técnico en el país.
• Habilidades en manejo de tickets y soporte de hardware y software.

Responsabilidades

• Proporcionar soporte técnico en sistemas operativos y hardware.
• Manejar tickets y asistir en problemas de software y dispositivos.

Conocimientos

Comunicación oral y escrita

Habilidades interpersonales

Manejo de tickets en ServiceNow

Soporte técnico de sistemas operativos Windows y Apple

Asistencia en problemas de hardware

Microsoft Office 365

Despliegue de software

Soporte de dispositivos de red

Gestión de activos y documentación

Capacitación de usuarios finales

Educación

Experiencia relevante en soporte técnico

Herramientas

ServiceNow

Microsoft Windows

Apple OS

Microsoft Office 365

Descripción del empleo

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs.

Who you are

• Relevant years of local in country experience: > 2 years
• Good oral and written communication skills in local language + English
• Good interpersonal skills
• Industry standard skills normally expected from an onsite support technician including:
• ServiceNow ticket handling
• Microsoft Windows and Apple operating system – all related issues
• How-to assistance of End User assigned IT devices and software
• Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.)
• Perform basic HW support for Desktop & Laptop:
• RAM upgrade
• Keyboard exchange
• SSD HD replacement
• Assistance on Software related issues (Standard & Non-Standard)
• Microsoft Office 365 suite
• Software deployment
• Smart Hands experiences for any support team including but not limited to:
• MFP, Standalone, Networked Printers & Scanners, including toner replacement etc.
• Servers & Storage
• Smartphones & Portable Devices experiences for SIM handling and provisioning
• Meeting room support (Audio and Video Equipment)
• Network cabling and port patching, Wi-Fi network, replacement of router, HUBS and Switches (local task pertaining to Smart Hands support)
• Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc.
• Stock management (incoming & outgoing IT goods)
• End user training and education

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

Job Details

• Presencial
• Soporte Técnico
• Full-time, Indeterminado
• Junior
• 1 vacante disponible