Solution Deployment Manager

360Learning; Argentina; A distancia; ARS 9.750.000 - 12.500.000; Jornada completa

Descripción de la vacante

A leading e-learning company is seeking a Solution Deployment Manager to oversee the implementation lifecycle for new clients. This role involves driving project management, facilitating integrations, and ensuring successful deployment of the 360Learning platform. Ideal candidates will have at least 3 years of experience in a technical customer-facing role and proficiency in both French and English. The position offers a flexible remote work environment and a comprehensive benefits package.

Servicios

Work From Home stipend

RTT

Lunch vouchers

Medical insurance

Gym subscription

1 month parental leave for the second parent

Formación

• Minimum 3 years experience in a similar, preferably customer-facing role.
• Previous deployment experience of SaaS products, ideally HR related.
• Ability to adapt to your audience, flexibility in tackling different stakeholders.

Responsabilidades

• Manage all phases of the implementation lifecycle.
• Drive project management and ensure successful platform deployment.
• Support strategic customers along their contract.

Conocimientos

Project management skills

Understanding and experience with APIs

Client-first mindset

Native French proficiency

Very good English proficiency

Descripción del empleo

As our Solution Deployment Manager, you are part of our Implementation team, which plays a key role in onboarding seamlessly new customers: they are working cross department (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into set up and configuration of the 360Learning platform.

You will manage all phases of the implementation lifecycle, from sales turnover and kick off to handover to support. You will drive project management, define 360Learning platform architecture for our clients, facilitate integrations (flat files, API’s) and 3rd party apps, guide and provide assistance in order to ensure the successful deployment of their platform.

In addition, you will follow your customers' portfolio along their contract to increase product adoption, as well as to deliver Solutions complementary to the Product like platform audits.

Within 1 month, you will:

• Become a Trello expert through our onboarding process
• Understand our product offering through training
• Master our platform and be able to support clients on basics requests through ticketing

Within 3 months, you will:

• Start to onboard your own new clients
• Drive project management in order to ensure successful platform deployment from Kick-off meeting, regular touchpoints until handover to support
• Host functional and technical workshops with clients to support them in their platform customization and structuring

Within 6 months, you will:

• Successfully ensure 360Learning platform deployment for new clients
• Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting
• Be able to pitch the value of the 360Learning platform
• Develop repeatable and scalable processes to improve project quality and delivery
• Support Strategic customers all along their contract from un expertise standpoint
• Deliver Professional Services to our existing customers base

Within 12 months, you will:

• Onboard another Solution Deployment Manager
• Contribute to our knowledge base to share best practices and lessons learned
• Work with our partner ecosystem to strengthen the services proposed to our clients
• Deliver platform audits to clients
• Deliver professional services proposed in our Professional Service catalogue

The Skills Set

• Minimum 3 years experience in a similar, preferably customer facing role (Technical Consultant, Technical Account Manager, Implementation Project Manager or Pre-sales Consultant)
• Previous deployment experience of SaaS products, ideally HR related
• Project management skills
• Understanding and experience working with APIs, SSO configuration & troubleshooting
• Solution-oriented, client-first mindset in everything you do
• Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders.
• Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations,
• Native French proficiency and very good English proficiency (level B2)
• Enthusiasm for our culture

What We Offer

• Compensation: Package includes base salary, a variable component and equity
• Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
• Balance: Flexible hours, full remote work possible anywhere in France
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity.
• Corporate Social Responsibility: Review our CSR Charter.
• Culture: A framework that will help you make an impact.

Interview Process

• Phone Screen with our Talent Acquisition Manager
• Discovery Meeting with Solution Deployment Manager Coach
• Case Study Meeting with 2 Solution Deployment Managers
• Clarification Meeting with our Head of Professional Services
• Culture Fit Meeting with our Chief Human Resources Officer
• Offer

Who We Are

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth.

360Learning powers the future of work at 1,700 organizations.

Learning Includes Everyone.

In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion.

360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment.