Solar Service Technician

Photon Brothers; San Luis; On-site; ARS 62,648,000 - 79,354,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with match

Life insurance

Telehealth

Paid holidays

PTO

Job summary

Photon Brothers seeks a Solar Service Technician to diagnose, troubleshoot, maintain, and repair residential solar PV systems, battery backups, EV chargers, and related electrical equipment. The role emphasizes safety, customer service, and field-service expertise in the San Luis Obispo area.

You will perform inspections, repairs, and system upgrades, document steps, and collaborate with the service and operations teams to ensure high-quality, on-time service while meeting NEC and local code

Qualifications

• REQUIRED: Solar experience (2+ years) in installation or service.
• Residential electrical systems knowledge and NEC awareness.
• Valid driver's license with clean record and ability to travel to sites.
• Comfortable climbing ladders and working on roofs.
• Excellent customer service and communication skills.

Responsibilities

• Diagnose and troubleshoot residential solar PV systems, battery storage, EV chargers, and related components.
• Perform corrective maintenance, warranty repairs, inspections, and service upgrades.
• Respond to service calls and customer concerns regarding system performance.
• Document troubleshooting steps and service notes within internal software.
• Coordinate with Service and Operations teams to prioritize requests.
• Ensure all work complies with NEC and local code requirements.
• Maintain service vehicle inventory, tools, and equipment.
• Assist in onboarding and training of new Technicians.

Skills

Solar service experience

Electrical troubleshooting

Customer service

Safety-conscious

Strong communication

Time management

Roof access experience

Education

High school diploma or equivalent

Tools

Enphase

SolarEdge

Monitoring platforms

Mobile apps

Service software

Job description

Position Overview:

This position will be based out of our San Luis Obispo, CA location.

We are seeking a motivated and skilled Solar Service Technician to join our growing Service team. This role is responsible for diagnosing, troubleshooting, maintaining, and repairing residential solar PV systems, battery backup systems, EV chargers, and related electrical equipment. The ideal candidate is customer-focused, safety-oriented, and experienced in field service and electrical troubleshooting.

The Solar Service Technician plays a critical role in ensuring our customers' systems are operating safely, efficiently, and at peak performance.

Job Responsibilities:

• Diagnose and troubleshoot residential solar PV systems, battery storage systems, EV chargers, and associated electrical components
• Perform corrective maintenance, warranty repairs, inspections, and service upgrades
• Respond to service calls and customer concerns regarding system production, monitoring, equipment performance, or functionality
• Utilize monitoring platforms and diagnostic tools to identify and resolve system issues
• Accurately document troubleshooting steps, resolutions, photos, and service notes within internal software systems
• Coordinate with the Service team (Director, Coordinators, and fellow techs) and Operations team to prioritize and complete service requests efficiently
• Ensure all work is completed safely and in compliance with NEC, local AHJ requirements, and company standards
• Perform inverter replacements, system diagnostics, communication troubleshooting, breaker replacements, module replacements, and commissioning support
• Support detach/reset and reroof-related solar service work as needed
• Maintain service vehicle inventory, tools, and equipment
• Deliver a high level of professionalism and customer service during all homeowner interactions
• Support the onboarding and training of new Service Technicians as needed
• Participate in regular safety meetings, technical trainings, and process improvement initiatives
• Meet or exceed service department KPIs including turnaround time, first-time resolution, and customer satisfaction

Requirements

• High school diploma or equivalent
• REQUIRED: Solar experience, such as solar installation, electrical, or solar service experience (2+ years preferred)
• Working knowledge of NEC codes and residential electrical systems
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication skills
• Strong organizational and time management abilities
• Comfortable using mobile apps, monitoring platforms, and service software
• Ability to work independently and collaboratively in a fast-paced environment
• Must be comfortable working on roofs of varying pitches and heights
• Ability to climb ladders, lift up to 60 pounds, and work in various weather conditions
• REQUIRED: Must have a valid driver's license, a clean driving record for the last 3 years, and a minimum of 9 years of driving experience, in accordance with PB insurance parameters, no exceptions. Must be able to travel to job sites.
• REQUIRED: Must be able to pass a motor vehicle and background check

Preferred Qualifications

• Experience troubleshooting residential solar PV systems (strongly preferred)
• Electrical Journeyman license or apprenticeship experience
• Knowledge of battery storage systems, EV chargers, and monitoring platforms
• Experience with Enphase, SolarEdge, Tesla, FranklinWH, or similar platforms
• Experience commissioning or troubleshooting battery backup systems
• Experience with residential reroof detach/reset work
• NABCEP certification
• OSHA 10 or OSHA 30 certification

Pay for this position is $30-$38 per hour, depending on experience. Overtime opportunities may be available depending on seasonality and business needs.

This full-time role is eligible to participate in health (one plan is less than $35 per pay check!), dental, and vision insurance. Photon Brothers also offers a 401k with match, as well as company-sponsored life insurance and telehealth. Paid holidays and PTO are also offered with this position.

This role will be posted until October 16, 2026 at a minimum, or until the role is filled.