Technology Support III - DevOps/SRE (SRDT)

Testing Site - JPMC; Buenos Aires; On-site; ARS 90,873,000 - 136,310,000; Full time

Job summary

JPMorgan Chase is seeking a Technology Support III to join the SRDT team within Markets. You will blend hands-on production support with AWS infrastructure management and SRE practices to deliver reliable, scalable technology services.

You will automate, monitor, and optimize platform operations, collaborating with Engineering and Product teams to minimize toil and improve resilience across production workflows.

Qualifications

• 3+ years in technology support, production/app support, or infrastructure management.
• Proven troubleshooting of IT applications, infrastructure, and services.
• Experience with cloud-based applications, preferably AWS.
• Automation scripting with Python or UNIX shell.
• Hands-on experience with observability and monitoring tools (Dynatrace, Splunk, ITRS Geneos).
• Familiarity with IaC tools and major cloud platforms (AWS, Azure, or GCP).
• Cloud certifications and IaC tooling experience.
• Strong networking concepts understanding.
• Collaborative mindset across teams and continuous improvement.

Responsibilities

• Treat operations as software problems; troubleshoot and resolve failures to minimize client impact.
• Support end-to-end production application and infrastructure flows for reliable service delivery.
• Monitor production environments with observability tools to detect issues quickly.
• Develop and implement automation to reduce manual toil and improve observability.
• Collaborate with Software Engineering, Product, and other teams to improve stability and performance.
• Maintain real-time monitoring dashboards for operability and performance.
• Identify trends, manage incidents, and support change management for full-stack systems.
• Participate in AWS/public cloud management including cost optimization and right-sizing.
• Ensure platform resiliency through DR, SR, and HA practices.

Skills

Troubleshooting

AWS

Automation scripting

Observability tools

IaC

Networking concepts

Tools

Dynatrace

Splunk

ITRS Geneos

Job description

As a Technology Support III within the Commercial & Investment Bank – Markets – Sales, Research & Data Technology (SRDT) team at JPMorgan Chase, you will play a critical role in ensuring the stability, availability, and performance of our production applications and AWS-based platforms. You will proactively manage and support complex application flows, troubleshoot and resolve incidents, and partner with engineering and product teams to deliver seamless and resilient technology services.

In this role, you will blend hands‑on production/application support with AWS infrastructure management and SRE practices. You will leverage automation, observability, and best‑in‑class tooling to minimize manual effort, drive continuous improvement, and optimize platform operations. Your expertise will help us deliver reliable, scalable, and high‑performing solutions that support the firm’s business objectives.

Job responsibilities

• Treat operations as software problems: proactively identify, troubleshoot, and resolve system failures to minimize client impact and ensure seamless business operations.
• Analyze and support end-to-end production application and infrastructure flows, ensuring reliable service delivery.
• Monitor production environments for anomalies, leveraging observability tools and dashboards to detect and address issues promptly.
• Develop and implement automation to reduce manual toil and enhance observability.
• Collaborate with Software Engineering, Product, and other stakeholder teams to drive issue resolution, operational stability, and performance improvements.
• Continuously improve and maintain real‑time monitoring dashboards for system operability and performance.
• Identify trends, manage incidents, and support problem and change management for full‑stack technology systems.
• Participate in AWS/public cloud infrastructure management, including cost optimization and resource right‑sizing.
• Ensure platform resiliency through disaster recovery (DR), site reliability (SR), and high availability (HA) practices.

Required qualifications, capabilities, and skills

• 3+ years of experience in technology support, production/application support, or infrastructure management.
• Proven expertise in troubleshooting and maintaining IT applications, infrastructure, and services.
• Experience supporting public/private cloud‑based applications, preferably on AWS.
• Proficiency in automating support operations using scripting (Python, UNIX shell, etc.) and tooling.
• Hands‑on experience with observability and monitoring tools (e.g., Dynatrace, Splunk, ITRS Geneos).
• Familiarity with Infrastructure as Code (IaC) tools and major cloud platforms (AWS, Azure, or GCP).
• Certification in Cloud technologies (AWS, Azure, GCP) and Infrastructure as Code tooling.
• Solid understanding of networking concepts and troubleshooting.
• Strong collaboration skills and the ability to build effective relationships across teams.
• Demonstrated continuous improvement mindset.

Preferred qualifications, capabilities, and skills

• Familiarity with Tableau Administration
• Familiarity with ITIL support methodologies and concepts.
• Experience working in a DevOps or Site Reliability Engineering (SRE) environment.