Shopify Support Developer (Senior) ID38554

AgileEngine, LLC; Argentina; A distancia; USD 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading software development company is seeking a skilled Shopify Developer to provide technical support, troubleshoot issues, and optimize platform performance. The ideal candidate has over 5 years of Shopify experience, excellent problem-solving skills, and the ability to work in a team-oriented environment. Join us for a chance to grow and make an impact in a people-first culture.

Servicios

Flexible working hours

Competitive salary

Health insurance

Formación

• 5+ years of Shopify development experience, with knowledge of Shopify Plus.
• Upper-Intermediate English level.
• Strong verbal and written communication skills.

Responsabilidades

• Provide first-level Shopify technical support and troubleshoot critical issues.
• Conduct incident analysis and document resolutions.
• Engage with Product Management on system capabilities.

Conocimientos

Shopify development experience

Problem-solving skills

Analytical skills

Patience and empathy

Team collaboration

Herramientas

Jira

JavaScript

Descripción del empleo

• What you will do

• Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed;
• Conduct incident analysis, postmortems, and document resolutions for continuous improvement;
• Engage with Product Management and business partners on system capability, design, and solutions;
• Work with Development to ensure technical requirements, best practices, performance, and security;
• Support Project Management with effort estimates, planning, and removing technical roadblocks;
• Develop key system components, identify reusable modules, and optimize delivery time;
• Research platform capabilities and opportunities for the eCommerce roadmap;
• Perform code analysis, develop patches, and implement new platform features;
• Participate in code reviews, unit testing, and technical validation of updates.

• Must haves

• 5+ years of Shopify development experience, with knowledge of Shopify Plus;
• Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies;
• Flexibility to occasionally work 12-hour shifts as part of a rotating schedule, including some weekends and holidays, within a 24/7 support environment;
• Experience troubleshooting site issues using various tools (commercial/open-source);
• Strong problem-solving, analytical skills, and attention to detail;
• Experience with page performance optimization and secure development practices;
• Knowledge of front-end caching, CDNs, and request-response flow;
• Familiarity with ticketing systems like Jira;
• Strong verbal and written communication skills;
• Ability to work independently and collaboratively in a team;
• Patience, empathy, and a customer-first mindset;
• Continuous learning mindset and adaptability to new technologies and procedures;
• Upper-Intermediate English level.

• Nice to haves

• Previous experience in customer service or technical support is a plus;
• Salesforce Cloud experience;
• Proficiency in core JavaScript (or a popular variant) and front-end frameworks.

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! :)

38554