ServiceNow Developer / Support Specialist

BrightSide; Buenos Aires; On-site; ARS 1,200,000 - 2,400,000; Full time

Job summary

BrightSide is seeking a ServiceNow Developer / Support Specialist to design, develop, and support enterprise solutions on the ServiceNow platform. The role blends hands-on development with advanced technical support, including complex integrations and process automation.

You will work on automating workflows, maintaining modules like Incident, Problem, Change, and Service Catalog, and contribute to platform governance and knowledge sharing.

Qualifications

• Proven experience developing and administering ServiceNow solutions.
• Strong knowledge of ServiceNow architecture, data model, core modules, and development best practices.
• Hands-on JavaScript, ServiceNow scripting, Flow Designer, and API integrations.

Responsibilities

• Develop, configure, and customize ServiceNow applications, modules, workflows, and flows to support business needs.
• Provide advanced L2/L3 technical support for ServiceNow and integrated applications, including troubleshooting and root cause analysis.
• Design and implement automation solutions using JavaScript, Business Rules, Client Scripts, UI Policies, Flow Designer, and REST/SOAP integrations.
• Collaborate with stakeholders to translate requirements into scalable solutions.
• Maintain, enhance, and optimize existing ServiceNow modules including Incident, Problem, Change, Service Catalog.

Skills

ServiceNow

JavaScript

L2/L3 support

REST/SOAP

Flow Designer

Scoped apps

Stakeholder mgmt

Tools

ServiceNow scripting

API integrations

Job description

We are looking for a ServiceNow Developer / Support Specialist to join our team and play a key role in designing, developing, and supporting enterprise solutions on the ServiceNow platform. This position combines hands‑on development with advanced technical support, offering the opportunity to work on complex integrations, process automation, and continuous platform improvement.

Key Responsibilities

• Develop, configure, and customize ServiceNow applications, modules, workflows, and flows to support business needs and drive operational efficiency.
• Provide advanced L2/L3 technical support for ServiceNow and integrated applications, including troubleshooting, root cause analysis, and resolution of complex issues.
• Design and implement automation solutions using JavaScript, Business Rules, Client Scripts, UI Policies, Flow Designer, and REST/SOAP integrations.
• Collaborate with business stakeholders, analysts, process owners, and technical teams to translate requirements into scalable and sustainable solutions.
• Maintain, enhance, and optimize existing ServiceNow modules, including Incident, Problem, Change, Service Catalog, and other platform capabilities.
• Design, develop, and maintain scoped applications, ensuring adherence to ServiceNow best practices, performance standards, and platform governance.
• Create and maintain technical documentation, knowledge articles, and user guides to support ongoing platform adoption and knowledge sharing.
• Contribute to continuous improvement initiatives by identifying opportunities for automation, optimization, and process enhancement.

Required Skills & Experience

• Proven experience developing and administering solutions within the ServiceNow platform.
• Strong understanding of ServiceNow architecture, data model, core modules, and development best practices.
• Hands‑on experience with JavaScript, ServiceNow scripting, Flow Designer, and API integrations (REST/SOAP).
• Experience providing L2/L3 support, troubleshooting complex technical issues, and performing root cause analysis.
• Proven experience designing, developing, and maintaining scoped applications.
• Strong problem-solving, communication, and stakeholder management skills.
• Ability to work both independently and collaboratively in a fast‑paced, dynamic environment.

Nice to Have

• Experience working in banking or financial services environments.
• Knowledge of ITSM processes and frameworks.
• ServiceNow certifications.