Service Support Specialist (On-Site Canning, Ezeiza)

Winclap; Buenos Aires; On-site; ARS 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive Compensation

Career Growth Opportunities

Global leader in online gaming

Job summary

Evolution is seeking a Service Support Specialist to monitor live casino game play, correct errors, and keep tables operating without interruptions on-site at Canning, Ezeiza, Shopping Las Toscas, Argentina. The role follows a weekly rotating schedule across mornings, afternoons, and night shifts.

You will document incidents in real time, escalate as needed, and collaborate with IT and operations teams using JIRA, TTS, and WIKI.

Qualifications

• Strong organizational skills and basic IT knowledge.
• Bilingual English and Spanish communication skills.
• Ability to make managerial decisions with independent judgment.
• Experience in a similar role; EVO experience is a plus.

Responsibilities

• Monitor live casino game play to ensure tables operate without interruptions.
• Identify and resolve game irregularities due to dealer error, software issues, or other causes.
• Record real-time incidents and escalate as required.
• Work with internal systems (JIRA, TTS, WIKI) and produce post-resolution reports.
• Train, mentor, and coach team members to improve results.
• Handle ad-hoc shifts and ensure product delivery.

Skills

Strong organizational skills

IT knowledge

Bilingual English/Spanish

Decision making

Teamwork

Confidentiality

Communication

Interpersonal skills

Experience in similar role

EVO experience

Tools

JIRA

TTS

WIKI

Job description

Company Description

Job Description

The Service Support Specialist is responsible for monitoring live casino game play and correcting both user and technical errors to ensure tables are operational and without interruptions. This individual also documents errors as they occur in real time and escalates issues as required.

Location:On-Site at Canning, Ezeiza, Shopping Las Toscas

Schedule:This position requires working aweekly rotating schedule. We have a three-shift rotation with mornings (6:00 - 14:00), afternoons (14:00 - 22:00), and nights (22:00 - 6:00).

Key Responsibilities:

• Ensuring that all tables are operational without interruptions
• Identifying and resolving all game irregularities due to dealer mistake, software issues or any other reason
• Identifying and resolving all real-time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivity
• Resolving players’ disputes related to the actions of the dealer or any other event that could have affected the integrity of the game
• Monitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analyzing, logging, and escalating all alerts as necessary
• Work with internal systems (JIRA, TTS, WIKI, etc.)
• Recording all events related to major incidents in TTS and producing post resolution incident reports
• Manage ad-hoc situations which may occur on shift in appropriate manner to still be able to deliver all products
• Train, mentor, and coach team members to help them achieve best results
• Performing other duties, as asked by the direct manager, which are related to this position, and which meet the qualifications

Qualifications

• Strong organizational skills
• Required IT knowledge
• Strong written and verbal communication skills in both English and Spanish
• An ability to make managerial decisions requiring independent judgment and to identify and refer other issues to the proper authorities
• Strong teamwork skills followed by a professional
• An ability to maintain strict confidentiality
• An ability to communicate clearly with staff, communicating effectively to establish cooperative linkages among the team
• Able to resolve interpersonal and interdepartmental issues
• Experience in similar required
• EVO experience will be considered an asset

Additional Information

Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 16,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.

Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.

Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).

We also offer:

• Competitive Compensation
• Career Growth Opportunities
• Opportunity to work on as part of a Global leader in online gaming

More information on www.evolution.com