Service Desk Engineer

Hitachi Vantara Corporation; Buenos Aires; Presencial; USD 30.000 - 60.000; Jornada completa

Descripción de la vacante

Join a forward-thinking organization that is a leader in digital transformation. As a Service Desk Analyst, you will play a crucial role in assisting users with IT issues and ensuring smooth operations. This position offers a dynamic environment where you can leverage your problem-solving skills and technical knowledge. You will be part of a diverse team dedicated to making a real-world impact while promoting a culture of inclusion and support. With a focus on employee wellbeing and flexible working arrangements, this is an exciting opportunity to contribute to a company that values innovation and collaboration. If you're eager to learn and grow in your career, this role is perfect for you.

Servicios

Flexible working arrangements

Industry-leading benefits

Holistic health and wellbeing support

Diversity and inclusion initiatives

Formación

• Passion for problem-solving and customer service is essential.
• Experience in a tech-related field and IT help desk roles preferred.

Responsabilidades

• Assist end users with application problems and system issues.
• Diagnose, troubleshoot, and resolve IT incidents effectively.
• Maintain high customer service standards for all support queries.

Conocimientos

Problem-solving

Customer service

Technical troubleshooting

Team collaboration

Adaptability to new technologies

Educación

Experience in IT help desk or customer support

Herramientas

Incident management tool

Mac OS

Windows OS

Google Workspace

Microsoft 365

Descripción del empleo

Our Company

We're Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We're crucial to the company's strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.

Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole.

Imagine the sheer breadth of talent it takes to unleash a digital future. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

Responsibilities

• As a Service desk Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns.
• Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins.
• Identify and escalate tickets requiring urgent attention and action.
• Log all contacts and document all activities and results accurately and completely within the incident management tool.
• Deal with and resolve helpdesk requests.
• Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner.
• To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles.
• Open to working in a 24x7 environment with rotating shifts and rotating weeks off.

Preferred Qualifications

• Passion for problem-solving and customer service.
• Tech savvy, with experience working in a tech-related field.
• Ability to diagnose and resolve a variety of technical issues related to Mac, Windows, Google work space or M365.
• Team-oriented mindset with an openness to constructive feedback.
• Eagerness to learn new technologies and systems.
• Experience working as an IT help desk technician or in a similar customer support role.

About us

We're a global, 1000-strong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. We're curious, passionate and empowered, blending our legacy of 110 years of innovation with our shaping our future. Here you're not just another employee; you're part of a tradition of excellence and a community working towards creating a digital future.

Championing Diversity, Equity, and Inclusion

Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.

How We Look After You

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.