Service Desk Agent (PORTUGUESE)

Cognizant; San Miguel de Tucumán; Híbrido; ARS 1.500.000 - 6.500.000; Jornada completa

Descripción de la vacante

A leading IT services provider in Argentina is seeking a Service Desk Agent to provide technical support to clients. The role involves user support, logging service desk tickets, and learning fundamental operations of software and hardware. Candidates should have advanced Portuguese and Spanish skills, along with a strong interest in cloud technology. This position offers ongoing training, a competitive salary, and a hybrid work model, allowing work from the office and home.

Servicios

Competitive salary

OSDE health insurance

Annual bonus

Training and development plans

Formación

• Strong interest in learning about cloud security trends.
• Excellent communication skills and teamwork ability.
• Self-motivated with strong analytical and troubleshooting skills.

Responsabilidades

• Provide user support and customer service.
• Log all Service Desk tickets accurately.
• Learn fundamental operations of commonly used software.
• Assist clients in need of technical assistance.

Conocimientos

Advanced Portuguese

Spanish

Basic English

Analytical skills

Problem-solving skills

Educación

Bachelor’s degree students

Descripción del empleo

Position Overview

By joining Cognizant as a Service Desk Agent, you will be responsible for working within the Cloud, Infrastructure & Security practice to provide professional and technical support for clients across all industries and their systems and networks in the following areas: general system administration, network administration, cloud administration, and end user systems and application support. This is a client-facing role & the candidate will have regular interactions with various client managers.

Upon joining, you will get trained on practice specific technical skills, allowing you to enhance your core competency skills and grow your career. You will take on challenges to deliver technology innovation, and design and implement solutions impacting our clients’ business and IT imperatives.

Responsibilities

• Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.
• Respond to questions from all emails and callers.
• Become familiar with each client and their respective applications.
• Learn fundamental operations of commonly used software, hardware, and other equipment.
• Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
• Become familiar with helpdesk policies and services.
• Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.
• Other duties as assigned by the Service Manager.

Qualifications

• Advanced Portuguese and Spanish.
• Basic English
• Bachelor’s degree students.
• Strong interest in learning the latest exploits, tactics, techniques and procedures, vulnerability remediation and security trends in Cloud implementations.
• Excellent communication skills with the ability to work on a team.
• Self-motivated individuals with strong analytical, troubleshooting, and problem-solving skills with the passion and appetite to learn newer technologies.

Why Cognizant?

• A career in one of the largest and fastest growing IT services providers worldwide.
• Ongoing support and funding with training and development plans.
• Opportunity to work for leading global companies.
• Our work environment is diverse, collaborative, and inclusive. We create conditions for everyone to thrive.
• A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

Location: Argentina.

Shift: TUESDAY TO SATURDAY 09:00 – 18:00. Hybrid (Office: Three days per week) - Full Time.

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 345,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:

Cognizant is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Our commitment to diversity and inclusion:

Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.