Service Delivery Support

Blink Digital; San Juan; Presencial; ARS 70.000 - 90.000; Jornada completa

Descripción de la vacante

A dynamic technology services firm is looking for a Service Delivery Manager in San Juan, Argentina. This role will oversee Application Services operations, ensuring efficiency and effectiveness within the team. Candidates should have over 5 years in IT and experience in service delivery management. Strong communication and project management skills are essential. This opportunity involves managing service providers and improving operational processes.

Formación

• 5+ years of experience in the IT industry.
• Experience in Service Delivery Management.
• Strong project management skills (3+ years).
• Thorough understanding of the software development lifecycle.
• Experience in operational process development.

Responsabilidades

• Manage operations of Application Services for the client.
• Ensure day-to-day operations of applications are effective.
• Handle incident escalations and service request management.
• Monitor SLAs/OLAs with third parties for service level adherence.

Conocimientos

Service Delivery Management

Project Management

Communication Skills

Problem Management

Organizational Skills

Technical Understanding

Herramientas

SAP

Oracle

SailPoint

Descripción del empleo

San Juan, Metro Manila, Philippines

Date posted: 15 Nov 2024

Overview

Job Title: Service Delivery Support

AppCentric is currently seeking a Service Delivery Manager to join our dynamic, highly motivated Service Delivery Team.

Responsibilities

• Manage the operations of Application Services for our client.
• Operation governance, service provider relationship management, service delivery, service level agreement monitoring and measurement, manage incident escalations, problem management, service request management, service delivery change management and continuous improvements.
• Ensure efficient & effective day-to-day operation of applications.
• Responsible for seamless application support across service provider(s) and internal resources.
• Manage IT Service Providers on a day-to-day basis to deliver stable, effective and efficient IT operations.
• Escalation point for application Incident resolution.
• Actively monitors 3rd party delivery of day-to-day activities to operate application environment (batch jobs, system metrics, etc) and ensures effective completion; accountable for managing enhancement request completion; supporting Business Partner – budget, schedule, execution oversight (as necessary).
• Ensures operational effectiveness and efficiency of application Incident and Problem Management processes.
• Monitors and tracks all application incident trends and ensures root cause and problem management processes are executed and documented, regardless of incident level and/or resolver group.
• Proactively monitor SLAs/OLAs with 3rd parties to ensure the application environment meets overall service levels, particularly availability.

Qualifications

• 5+ years of experience in IT industry.
• Service Delivery Management experience.
• Strong Project Management (3+ years).
• Technical background with a thorough understanding of the software development lifecycle.
• Operational Process development experience.
• Apply AppCentric quality methodologies across the portfolio; understanding a wide range of technologies offerings delivered to a large number of clients.
• Solid organizational skills and ability to work with multiple priorities.
• Excellent verbal, written, and interpersonal communication skills; ability to work with diverse personalities.
• Overall understanding of multiple technologies including SAP, Oracle, SailPoint, etc., and understanding of how applications are designed, built, tested and supported.
• Knowledge of service transition.