Senior Salesforce Solutions Engineer (Service Cloud)

Hirebridge; San Miguel de Tucumán; Presencial; ARS 134.182.160 - 223.636.933; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal vouchers

Bi-Weekly meeting-free days

Training and development programs

Virtual English Club

Descripción de la vacante

Sovos is seeking a Senior Salesforce Solutions Engineer (Service Cloud) to own design, build, and maintain our global Salesforce environment supporting the customer-support operation. You will partner with CX leadership to translate needs into Service Cloud, Experience Cloud, Einstein Bots, Messaging, and Omni-Channel configurations, from small wins to multi-quarter initiatives.

You will lead implementation from design to deployment, ensure clean metadata and release pipelines, and drive

Formación

• 3+ years developing on the Salesforce platform, with focus on Service Cloud or customer-support use cases
• Strong hands-on experience with Service Cloud, Case Management, Omni-Channel, and Experience Cloud
• Experience with Einstein Bots, Messaging, and Salesforce AI features strongly preferred
• Solid Apex, LWC, SOQL, and REST integration experience alongside strong declarative skills
• Salesforce Administrator and Platform Developer I certifications required; Service Cloud Consultant certification strongly preferred
• Bachelor's degree in Computer Science, Information Systems, or related field; equivalent experience accepted
• Equally comfortable in a Flow canvas and an Apex class
• A solutions thinker who researches, proposes, and explains options before jumping to build
• Precise, disciplined, and quality-minded; writes tests, documents work, and respects the release pipeline
• Fluent English communicator, able to collaborate across US, LATAM, and EMEA time zones
• Background check upon hire

Responsabilidades

• Design, configure, and develop Salesforce solutions across Service Cloud, Experience Cloud, Einstein Bots, Messaging, and Omni-Channel Routing
• Own declarative and programmatic work (Flow, validation rules, page layouts, Apex, LWC, triggers) for each use case
• Maintain clean metadata, version control, and release pipeline across sandboxes and production
• Translate business problems into Salesforce designs with clear trade-offs
• Research AppExchange packages and Salesforce features for best-fit solutions
• Lead end-to-end implementation from design through deployment, including unit tests and UAT
• Build and maintain integrations between Salesforce and TheLoops, Ask Sovi, analytics, and internal APIs
• Automate repetitive agent tasks (queue management, case routing, SLAs, escalations)
• Apply Salesforce best practices around security, performance, and release hygiene
• Produce technical documentation and support agent-facing communications

Conocimientos

Salesforce development

Service Cloud

Omni-Channel

Experience Cloud

Apex

LWC

SOQL

REST integrations

Einstein Bots

Salesforce AI

Declarative skills

Flow

Testing

English communication

Educación

Bachelor's degree in Computer Science / Information Systems

Salesforce Administrator Certification

Platform Developer I Certification

Service Cloud Consultant Certification

Herramientas

AppExchange

Descripción del empleo

Senior Salesforce Solutions Engineer (Service Cloud)

The Work You'll Do:

At Sovos, we're transforming how companies around the world manage tax compliance---helping half of the Fortune 500 and thousands more stay ahead in a complex, ever-changing global landscape. As a Support Systems Architect/Developer, you will own the build and continuous improvement of the Salesforce environment that runs Sovos' global customer-support operation---ensuring the platform is a force multiplier for agents, not a tax on their time.

You’ll be responsible for designing, building, and maintaining the Salesforce solutions that power Sovos' Global Support Services organization. Partnering directly with the CX Product Owner and support leadership, you'll translate operational needs into Service Cloud, Experience Cloud, Einstein Bots, Messaging, and Omni-Channel configurations---from small automation wins to multi-quarter platform initiatives.

• Design, configure, and develop solutions across Service Cloud, Experience Cloud, Einstein Bots, Messaging, and Omni-Channel Routing
• Own the mix of declarative (Flow, validation rules, page layouts) and programmatic (Apex, LWC, triggers) work needed to meet each use case
• Maintain clean metadata, version control, and a healthy release pipeline across sandboxes and production
• Partner with the CX Product Owner to translate business problems into Salesforce solution designs, with trade-offs clearly laid out
• Research third-party AppExchange packages, alternative patterns, and Salesforce platform features to recommend the best-fit approach
• Lead implementation from design through deployment, including unit tests, UAT support, and hypercare
• Build and maintain integrations between Salesforce and the wider support stack (TheLoops, Ask Sovi, analytics, internal APIs)
• Automate repetitive agent and supervisor tasks---queue management, case routing, SLAs, escalations---to free up capacity
• Apply Salesforce best practices around security, performance, release hygiene, and technical debt management
• Produce clear technical documentation and partner with Enablement on agent-facing change communications

What We Need From You

• 3+ years developing on the Salesforce platform, with at least 3 years focused on Service Cloud or customer-support use cases
• Strong hands-on experience with Service Cloud, Case Management, Omni-Channel, and Experience Cloud
• Experience with Einstein Bots, Messaging, and Salesforce AI features strongly preferred
• Solid Apex, LWC, SOQL, and REST integration experience alongside strong declarative skills
• Salesforce Administrator and Platform Developer I certifications required; Service Cloud Consultant certification strongly preferred
• Bachelor's degree in Computer Science, Information Systems, or related field; equivalent experience accepted
• Equally comfortable in a Flow canvas and an Apex class---picks the right tool for the job
• A solutions thinker who researches, proposes, and explains options before jumping to build
• Precise, disciplined, and quality-minded; writes tests, documents work, and respects the release pipeline
• Fluent English communicator, able to collaborate across US, LATAM, and EMEA time zones
• Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Meal Vouchers to assist with food expenses
• Bi-Weekly Meeting Free Days
• Globally recognized Training and Development programs
• Virtual English Club through Rosetta Stone, and more!

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.