Senior QA Analyst: Client Onboarding & Governance

teladoc; Argentina; Presencial; ARS 63.383.000 - 108.656.000; Jornada completa

Descripción de la vacante

Teladoc Health is seeking a Senior Quality Assurance Analyst to oversee QA processes, ensuring client onboarding and lifecycle changes meet quality standards. You will help drive governance programs, safeguard data integrity, and support cross-functional teams toward excellent client outcomes.

Ideal candidates will scale new QA processes, deliver continuous improvement, and hold peers accountable while thriving in a fast-paced, evolving environment.

Formación

• Experience in developing and implementing quality assurance procedures.
• Knowledge of data protection (PHI/PII) and governance practices.
• Ability to analyze quality data to identify trends and improvements.

Responsabilidades

• Draft, define, and implement quality assurance procedures to support Teladoc Health.
• Evaluate adequacy of existing quality assurance standards.
• Execute QA reviews for client onboarding and lifecycle changes using established standards, tools, and scoring.
• Validate that Client Solutions work aligns with documented procedures and quality expectations.
• Evaluate completed work for accuracy, completeness, and compliance; document findings and outcomes.
• Review onboarding and lifecycle change activities pre- and post-Go Live.
• Perform root cause analysis for escalated issues.
• Ensure PHI/PII handling complies with policy and domestic US access controls.
• Support audits and maintain required QA documentation.
• Review data inputs for implementation and delivery schedules to ensure accuracy.
• Report quality data to leadership and identify trends for improvement.
• Suggest and implement enhancements to SOPs and reference materials.
• Assist in cross-functional escalation management and capacity planning.

Descripción del empleo

Teladoc Health is seeking a Senior Quality Assurance Analyst to oversee QA processes, ensuring client onboarding and lifecycle changes meet quality standards. You will help drive governance programs, safeguard data integrity, and support cross-functional teams toward excellent client outcomes.

Ideal candidates will scale new QA processes, deliver continuous improvement, and hold peers accountable while thriving in a fast-paced, evolving environment.