Senior Quality Assurance Analyst - Argentina

teladoc; Argentina; Presencial; ARS 63.383.000 - 108.656.000; Jornada completa

Descripción de la vacante

Teladoc Health is seeking a Senior Quality Assurance Analyst to oversee QA processes, ensuring client onboarding and lifecycle changes meet quality standards. You will help drive governance programs, safeguard data integrity, and support cross-functional teams toward excellent client outcomes.

Ideal candidates will scale new QA processes, deliver continuous improvement, and hold peers accountable while thriving in a fast-paced, evolving environment.

Formación

• Experience in developing and implementing quality assurance procedures.
• Knowledge of data protection (PHI/PII) and governance practices.
• Ability to analyze quality data to identify trends and improvements.

Responsabilidades

• Draft, define, and implement quality assurance procedures to support Teladoc Health.
• Evaluate adequacy of existing quality assurance standards.
• Execute QA reviews for client onboarding and lifecycle changes using established standards, tools, and scoring.
• Validate that Client Solutions work aligns with documented procedures and quality expectations.
• Evaluate completed work for accuracy, completeness, and compliance; document findings and outcomes.
• Review onboarding and lifecycle change activities pre- and post-Go Live.
• Perform root cause analysis for escalated issues.
• Ensure PHI/PII handling complies with policy and domestic US access controls.
• Support audits and maintain required QA documentation.
• Review data inputs for implementation and delivery schedules to ensure accuracy.
• Report quality data to leadership and identify trends for improvement.
• Suggest and implement enhancements to SOPs and reference materials.
• Assist in cross-functional escalation management and capacity planning.

Descripción del empleo

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

Job Description

Summary of Position

The Senior Quality Assurance Analyst is responsible for providing oversight and ensuring teams meet or exceed the quality standards established by Teladoc Health, enabling successful client onboarding and client lifecycle change management initiatives.

As a member of the Quality Assurance team, the Senior Quality Assurance Analyst ensures processes are clearly understood, thoroughly documented, and consistently executed in alignment with established policies. This position also plays a key role in sustaining and enhancing quality initiatives that support Teladoc Health's governance programs.

The ideal candidate will develop and implement processes and procedures that promote accountability, safeguard data integrity, and uphold service standards, enabling cross-functional teams to deliver successful outcomes for clients and their members. The department relies on the impact monitoring and performance metrics produced by this role to increase efficiency, maintain quality, and support employee development. This position is instrumental in advancing teams, departmental, and organizational performance goals.

The selected candidate will demonstrate exceptional organizational and time management skills, strong leadership abilities, and the confidence to hold peers at all levels accountable. This role requires advanced strategic thinking and communication skills, the ability to excel in a fast-paced evolving environment, and a commitment to delivering exceptional service across the organization.

Motivation to grow within a department and contribute to organizational success is essential. Initiative, integrity, and confidence are key attributes. In addition to maintaining current QA processes, this individual will develop and scale new ones, driving continuous improvement. The role includes recommending and implementing enhancements to standard operating procedures to elevate the overall client experience. This role will also serve as capacity overflow for the entire Client Operations & Solutions department.

This role will place increased emphasis on governance and quality oversight for key initiatives, ensuring support, implementation, and delivery functions operate effectively and consistently.

Essential Duties and Responsibilities

Quality Assurance Execution

• Draft, define, and implement quality assurance procedures to support Teladoc Health.
• Evaluate adequacy of existing quality assurance standards.
• Execute quality assurance reviews for client onboarding and client lifecycle change activities using established standards, tools, and scoring methodologies.
• Validate that work performed by Client Solutions teams aligns with documented procedures, service standards, and quality expectations.
• Evaluate completed work for accuracy, completeness, and compliance; document findings and quality outcomes.
• Review activities associated with the delivery of implementation and client lifecycle changes for both pre/post Go Live.
• Accountable to perform root cause analysis for escalated issues

Compliance & Data Protection

• Ensure and confirm that PHI and PII are handled in accordance with policy, including validation that access does not occur outside of the domestic United States; elevate concerns per established procedures.
• Support ongoing compliance with quality and industry regulatory requirements by participating in audits and maintaining required documentation.

Data Integrity & Reporting

• Review data inputs related to implementation, delivery schedules, and proof of delivery to confirm accuracy and reliability.
• Record, prepare, and report quality data to communicate outcomes of quality activities to Client Operations & Solutions leadership.
• Analyze quality results to identify trends, recurring issues, and opportunities for improvement in service delivery and internal documentation.

Continuous Improvement Support

• Review data to identify areas for improvement in the level of service provided to our clients and their members.
• Contribute to corrective and preventive actions by documenting findings, supporting root cause analysis, and tracking follow-up actions.
• Provide feedback and recommendations for incremental improvements to standard operating procedures and reference materials.

Cross Functional Collaboration

• Support escalation management by gathering facts, documenting quality impacts, and routing issues appropriately.
• Record, prepare and report quality data to communicate outcomes of quality activities
• May assist in the execution of client onboarding or lifecycle change