Senior Product Manager, Messaging Platform & AI Services

Asapp 2; Argentina; Presencial; ARS 176.967.658 - 221.209.573; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Stock options

Healthcare for the family group

Mac equipment

USD 150 per month in flexible benefits

Three weeks of vacation

English lessons

Descripción de la vacante

ASAPP in Argentina is seeking a Senior Product Manager to own the surface where humans and AI collaborate to serve customers across the Messaging Platform, Virtual Agent, channels, and AI Services.

You will define roadmaps, partner with engineering and sales, translate customer pain into a prioritized plan, and drive data‑driven outcomes with a docs‑first approach. Experience with enterprise SaaS and AI‑enabled products is essential.

Formación

• 5+ years of product management experience in enterprise B2B SaaS and/or native AI platforms.

Responsabilidades

• Own the Messaging Platform – route live agent conversations, enable customer context and knowledge, and integrate AI to boost productivity.
• Define and execute the Virtual Agent and channel roadmap, ensuring consistent deployment across Web, mobile SDKs, Apple Messages for Business, WhatsApp, RCS and voice.
• Lead AI Services such as conversation summary, voice‑to‑text transcription, and AI‑augmented response generation to improve agent HRT, quality and compliance.
• Represent the surface to customers and account teams, translating pain points into a prioritized roadmap and serving as the internal source of truth.
• Drive a docs‑first approach, publishing external documentation alongside feature releases.
• Set overall strategy and roadmap, balancing customer commitments, technical debt and platform bets.
• Partner with customers and delivery teams to prioritize and sequence delivery.
• Maintain ruthless prioritization and use data‑driven metrics and telemetry to measure outcomes.
• Communicate effectively across engineering, design, sales and customer success, sharing progress and making decisive calls.
• Provide continuous feedback and champion rapid, practical learning within the team.

Conocimientos

PM experience

Technical depth

Product ownership

Enterprise customers

AI workflows

CCaaS channels

Descripción del empleo

Role Overview

You will own the surface where humans and AI work together to serve customers – the messaging platform, the Virtual Agent, the channels it runs on, and the AI Services that support them. This is one of the largest product surfaces at ASAPP and the point where AI‑native customer experience is proven or lost.

Responsibilities

• Own the Messaging Platform – route live agent conversations, enable customer context and knowledge, and integrate AI to boost productivity.
• Define and execute the Virtual Agent and channel roadmap, ensuring consistent deployment across Web, mobile SDKs, Apple Messages for Business, WhatsApp, RCS and voice.
• Lead AI Services such as conversation summary, voice‑to‑text transcription, and AI‑augmented response generation to improve agent HRT, quality and compliance.
• Represent the surface to customers and account teams, translating pain points into a prioritized roadmap and serving as the internal source of truth.
• Drive a docs‑first approach, publishing external documentation alongside feature releases.
• Set overall strategy and roadmap, balancing customer commitments, technical debt and platform bets.
• Partner with customers and delivery teams to prioritize and sequence delivery.
• Maintain ruthless prioritization and use data‑driven metrics and telemetry to measure outcomes.
• Communicate effectively across engineering, design, sales and customer success, sharing progress and making decisive calls.
• Provide continuous feedback and champion rapid, practical learning within the team.

Key Attributes

• Rapid, practical learning – drop into new domains quickly and ship useful solutions.
• Extreme ownership – take responsibility for outcomes and close gaps independently.
• High‑velocity outcomes – focus on measurable impact rather than output quantity.
• Effective communication, collaboration and trust – influence without authority and keep stakeholders aligned.
• Real‑time feedback – give and receive feedback continuously.

Qualifications

• 5+ years of product management experience in enterprise B2B SaaS and/or native AI platforms.
• Technical depth to engage with engineering on model behavior, conversation design, channel architecture, and AI/ML trade‑offs.
• Proven ability to own complex multi‑surface product areas with minimal oversight.
• Experience working directly with enterprise customers to translate pain into a prioritized roadmap.
• Comfortable operating in ambiguity and driving to clarity.
• Track record of shipping features from discovery through delivery, including the parts that are less glamorous.
• Experience with human‑AI workflows or contact‑center products (agent desktops, workforce productivity tooling, conversational AI platforms).
• Experience with AI‑powered productivity features and assessing operating leverage.
• Experience with channels, CCaaS platforms and multi‑channel deployments.
• Comfortable navigating AI/ML systems, reasoning about model behavior, latency and accuracy.
• Prior experience in a fast‑scaling environment where roles evolved over time.
• Comfortable product development, ideation and management in an AI‑native workflow approach.

Benefits

• Competitive compensation
• Stock options
• Healthcare for the family group
• Mac equipment
• USD 150 per month in flexible benefits
• Three weeks of vacation
• English lessons

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [e-mail] to obtain assistance.