Senior Mainframe Operator

Testing Site - JPMC; Buenos Aires; On-site; ARS 181,747,000 - 272,620,000; Full time

Job summary

Testing Site - JPMC seeks a Senior Systems Operations professional to join our Mainframe Compute Site Reliability and Engineering (SRE) team. You will apply deep knowledge to all aspects of infrastructure support and the Software Development Lifecycle, partnering with stakeholders daily to stay aligned on goals.

You will operate and manage IBM z-Series environments in a 24x7 setting, lead Operational and SRE teams, and drive improvements through automation, incident management, and blameless

Qualifications

• Bachelor’s degree or equivalent experience.
• 5–7 years’ experience in operating and managing IBM z-Series environments.
• Experience leading Operational and SRE teams in a 24x7 support environment, including people management.

Responsibilities

• Operate and manage IBM z-Series environments and related components.
• Coordinate with external vendors such as IBM to coordinate hardware replacements and to troubleshoot hardware and software issues.
• Demonstrate expertise in Incident/Problem/Change management processes and procedures; facilitate blameless post-mortems.

Skills

Leadership

SRE

Incident management

Troubleshooting

Automation

Communication

Ownership

Problem solving

Bridge calls

SSH

Education

Bachelor's degree or equivalent

Tools

CA-7

Control-M

Zeke

JCL

HMC

Netcool

ServiceNow

IBM IMS

CICS

DB2

WebSphere

Job description

As a Senior Systems Operations in our Mainframe Compute Site Reliability and Engineering (SRE) team, we look first and foremost for people who are passionate to solving business problems through innovation and modern engineering practices. You'll be required to apply your depth of knowledge and expertise to all aspects of Infrastructure Support and Software Development Lifecycle, as well as partner continuously with your many stakeholders daily to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You’ll work in a collaborative, trusting, thought-provoking environment - one that encourages diversity of thought and creative solutions that are in the best interests of our customers, globally.

This role requires a wide variety of strengths and capabilities, including:

• Bachelor’s degree or equivalent experience
• 5-7 years’ experience in operating and managing the operations of IBM z-Series environments
• Demonstrated leadership of Operational and SRE Teams in a 24X7 support environment including all aspects of people management
• Understanding of infrastructure architecture including servers, storage, network, database, and application components.
• Extensive knowledge in administering, troubleshooting Mainframe related components.
• Extensive knowledge “Replication” technologies’ such as IBM CSM and GDPS
• Expertise in administering z-Series and Hardware Management Console (HMC) including Firmware/Microcode upgrades.
• Demonstrated understanding of security standards including a working knowledge of SSH protocol.
• Demonstrated working knowledge of transaction-based systems, IMS, CICS, DB2 and WebSphere
• Experience in managing external Vendors such as IBM to coordinate Hardware Replacements and to troubleshoot hardware and software issues.
• Experience in managing ServiceNow including workflow/ticket/resolution management across a global environment 24X7
• Demonstrated expertise in Incident/Problem/Change management process and procedures.
• Able to troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents.
• Ability to host/participate in bridge calls and communicate effectively to large group of individuals at all levels.
• Knowledge of industry-wide technology trends, automation tools and best practices
• Ability to work in large, collaborative teams to achieve organizational goals.
• Demonstrate ability to work independently with strong ownership & communication skills.
• Knowledge in Site Reliability Engineering - Design, code, test and deliver software to automate manual operational work.
• Knowledge of multiple Batch Scheduling tools, notably CA-7, Control-M and Zeke. Exhibit a good working knowledge of JCL (Job Control Language)
• Passionate about building an innovative culture.
• Excellent debugging and troubleshooting skills.
• Conversant with Netcool support in a large-scale environment.
• Demonstrated ability to engage with IBM z-Series Engineering L3/L4/Build Teams on Architecture, Development, Stability & Continuous Improvement of Environment to advance the product’s vision and strategy to satisfy customer needs.