Senior Business Analyst - Remote Work | REF#290849

BairesDev; Comisión de Fomento de Perú; Remote; ARS 185,819,000 - 278,728,000; Full time

Benefits offered by this job

Remote work

Hardware provided

Flexible hours

Paid time off

Mentorship & growth

Global team

Job summary

BairesDev is a 100% remote technology services company hiring a Senior Business Analyst. You will lead onboarding, gather customer requirements, and coordinate cross-team troubleshooting to ensure timely issue resolution.

The role emphasizes strong stakeholder communication and proficiency in English within a global, flexible work environment. You will work with a diverse team to map processes, develop onboarding playbooks for enterprise clients, and advance customer-facing operations using

Qualifications

• 5+ years of experience in business analysis or customer operations.
• Strong background in technical business analysis and customer operations.
• Experience with enterprise onboarding and workflow support.
• Proven ability in customer-facing requirements gathering and issue triage.
• Experience with technical troubleshooting coordination.
• Background in ticket management and escalation workflows.
• API-aware communication and documentation skills.
• Experience with process mapping and onboarding playbooks.
• Strong stakeholder communication skills.
• Advanced proficiency in English.

Responsibilities

• Lead enterprise onboarding and workflow support initiatives.
• Gather customer-facing requirements and triage technical issues.
• Coordinate technical troubleshooting across teams and stakeholders.
• Manage ticket escalation workflows and ensure timely resolution.
• Create process maps and onboarding playbooks for enterprise clients.
• Communicate effectively with stakeholders, translating technical concepts for diverse audiences.

Skills

Business analysis

Customer operations

Onboarding

Requirements gathering

Issue triage

Troubleshooting coordination

Ticket management

API communication

Process mapping

Stakeholder communication

English proficiency

Tools

Freshdesk

Jira

Zendesk

Web2/Web3 platforms

Postman

Job description

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Senior Business Analyst at BairesDev

What You'll Do

• Lead enterprise onboarding and workflow support initiatives.


• Gather customer-facing requirements and triage technical issues.


• Coordinate technical troubleshooting across teams and stakeholders.


• Manage ticket escalation workflows and ensure timely resolution.


• Create process maps and onboarding playbooks for enterprise clients.


• Communicate effectively with stakeholders, translating technical concepts for diverse audiences.

What We Are Looking For

• 5+ years of experience in business analysis or customer operations.


• Strong background in technical business analysis and customer operations.


• Experience with enterprise onboarding and workflow support.


• Proven ability in customer-facing requirements gathering and issue triage.


• Experience with technical troubleshooting coordination.


• Background in ticket management and escalation workflows.


• API-aware communication and documentation skills.


• Experience with process mapping and onboarding playbooks.


• Strong stakeholder communication skills.


• Advanced proficiency in English.

Nice To Have

• Experience with B2B products.


• Background in SaaS platform configuration support.


• Familiarity with Freshdesk, Jira, or Zendesk.


• Knowledge of Web2/Web3 platform environments.


• Experience with UAT coordination.


• Basic knowledge of API testing tools such as Postman or similar.

How we do make your work (and your life) easier:

• 100% remote work (from anywhere).


• Excellent compensation in USD or your local currency if preferred


• Hardware and software setup for you to work from home.


• Flexible hours: create your own schedule.


• Paid parental leaves, vacations, and national holidays.


• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.


• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive and make a significant impact!