Senior Banker

Bank of America; Rivadavia; On-site; ARS 52,161,000 - 64,680,000; Full time

Benefits offered by this job

Incentives

Benefits

Paid time off

Employee discounts

Job summary

Bank of America is seeking a client‑centric Banking Associate to serve as the primary contact for financial center clients, uncover personal banking needs, and connect clients with specialists. You will support self-service transactions, educate clients on digital tools, and deepen relationships through platform services.

The role emphasizes outbound client outreach, strong communication, and accurate processing while adhering to regulatory guidelines and quality standards.

Qualifications

• Minimum one year of sales experience in a client‑centric environment; or six months in legacy Bank of America RM/ADP RM/CSA I/RMBOS roles.
• Strong written and verbal communication skills and ability to engage clients in person or by phone.
• Ability to learn new information, adapt to technology platforms, and manage multiple tasks.
• Notary commission ability or progress toward it within specified months for certain locations.
• Flexible to work weekends or extended hours as needed.

Responsibilities

• Provide solutions to personal banking needs for individual and small business clients.
• Assist, educate, and train clients on self-service transactions and Digital Assisted Shopping.
• Build relationships and deepen client engagement through platform services.
• Ensure compliance with processes, laws, and regulatory guidelines in daily activities.
• Open, maintain, and service client accounts while delivering accurate service.

Job description

Description

This job is responsible for serving as the first point of contact for financial center clients, helping to uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists. Key responsibilities include deepening client relationships through platform services, supporting clients with self-service or transactional activities, and providing exceptional client care. Job expectations include proactively connecting with clients through outbound calls and conducting consistent follow-up routines.

Responsibilities

• Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities
• Assists, educates, and trains clients on conducting simple transactions through self-service technologies
• Leverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy
• Adheres to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts, account maintenance, and Digital Assisted Shopping
• Manages client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirements

Required Qualifications

• Has a minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment. In lieu of this requirement, has previously held the role of Relationship Manager (RM), Advisor Development Program (ADP) RM, Credit Solutions Advisor (CSA I), or Relationship Manager Business Owner Specialist (RMBOS) at Bank of America for a minimum of six months.
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
• Is confident in identifying solutions for helping new and existing clients based on their needs.
• Has strong written and verbal communications skills.
• Is able to communicate effectively and confidently, and is comfortable engaging all clients (in-person and by phone).
• Has the ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances.
• Applies strong critical thinking and problem-solving skills to meet clients’ needs.Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously.
• Is a commissioned notary or can successfully obtain a notary commission in the state you work within four months of start date in role (five months for employees with a work location of New York, six months for employees with a work location of Nevada, eight months for employees with a work location of California or Pennsylvania).
• Can be flexible to work weekends and/or extended hours as needed.

Desired Qualifications

• An associate’s degree or bachelor’s degree in business, finance, or a related field.
• Experience working in a financial center where goals were met or exceeded.
• Retail and/or sales experience in a salary plus incentive environment.
• Experience working in an environment with individual and/or team goals where goals were routinely met or exceeded.
• Experience with financial information, spreadsheets and financial skills.Knowledge of banking products and services.
• Strong computer skills including MS applications and previous experience utilizing laptop technology.

Skills

• Active Listening
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - CA - Arcadia - 1234 S Baldwin Ave - WEST ARCADIA BC (CA9107)

Pay and benefits informationPay range$25.00 - $31.37 hourly pay, offers to be determined based on experience, education and skill set.Formulaic incentive eligibleThis role is eligible to participate in a formulaic incentive plan. Employees are eligible for incentives as detailed by the specific line of business incentive plan provisions. Formulaic plans may be comprised of monthly, quarterly and/or annual incentive opportunities. Incentives are earned based on the employee’s performance against defined metrics.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.