Senior Azure SRE: Reliability, Observability & Scale

Teladoc Health; Buenos Aires; Presencial; ARS 3.200.000 - 5.200.000; Jornada completa

Descripción de la vacante

Teladoc Health in Buenos Aires, Argentina is seeking a Senior Site Reliability Engineer with strong Azure experience to operate, scale, and improve the reliability of our cloud services. This role anchors an SRE team, partners with software engineering and operations, and mentors the team to embed reliability in the delivery lifecycle.

You will define SLIs/SLOs, improve observability, automate recovery, and ensure secure, cost-aware Azure operations across production workloads.

Responsabilidades

• Define, implement, and improve Service Level Indicators, Service Level Objectives, and error budgets for critical applications and platform services.
• Partner with application teams to improve service reliability, fault tolerance, scalability, and operational readiness.
• Identify and eliminate recurring reliability issues through root cause analysis, automation, and architectural improvements.
• Help design systems that are resilient to Azure region, zone, network, dependency, and deployment failures.
• Participate in production readiness reviews for new services, major releases, and infrastructure changes.
• Build and improve observability across applications, infrastructure, networks, and cloud services. Implement monitoring for the four golden signals of Latency, Traffic, Errors, and Saturation
• Develop dashboards, alerts, logs, traces, and metrics using tools such as Azure Monitor, Log Analytics, Elastic/ELK, Grafana, OpenTelemetry, Datadog, Dynatrace, New Relic, or similar APM platforms
• Create service health dashboards for engineering, operations, and leadership audiences.
• Analyze system performance, bottlenecks, saturation trends, and capacity risks.
• Improve backup, disaster recovery, failover, and business continuity practices.
• Partner with engineering teams to implement resiliency patterns such as retries, circuit breakers, bulkheads, graceful degradation, and queue-based decoupling.
• Support and improve production workloads running on Microsoft Azure.
• Collaborate with cloud and network teams on secure, scalable Azure architecture.
• Help enforce Azure operational standards, including tagging, monitoring, backup, recovery, identity, security, and cost awareness.
• Conduct blameless post-incident reviews and document root causes, contributing factors, corrective actions, and prevention plans.
• Work with Incident Management, NOC, Help Desk, and application teams to improve response processes and runbooks.
• Work with Security Engineering to ensure production systems follow cloud security and compliance standards.
• Support operational controls for identity, access, encryption, secrets management, vulnerability remediation, logging, and auditability.

Descripción del empleo

Teladoc Health in Buenos Aires, Argentina is seeking a Senior Site Reliability Engineer with strong Azure experience to operate, scale, and improve the reliability of our cloud services. This role anchors an SRE team, partners with software engineering and operations, and mentors the team to embed reliability in the delivery lifecycle.

You will define SLIs/SLOs, improve observability, automate recovery, and ensure secure, cost-aware Azure operations across production workloads.