Salesforce Health Cloud Lead - Business Solutions

ZS; Municipio de Esquel; Híbrido; ARS 1.800.000 - 3.000.000; Jornada completa

Descripción de la vacante

ZS is seeking a senior Business Analyst to lead Salesforce Health Cloud and Life Sciences Cloud engagements across pharma and healthcare clients. You will translate complex business needs into scalable Salesforce-based solutions and mentor teams in a global delivery model.

You’ll collaborate with stakeholders, drive discovery workshops, manage agile delivery, and travel to client offices as required. Fluency in English and a client-first mindset are essential.

Formación

• 7+ years of Business Analyst or Techno-Functional experience, with at least 3 years in Salesforce Health Cloud or Life Sciences Cloud implementations.
• Strong background in pharma patient services, specialty therapies, HUB operations, case management, or oncology support.
• Proven experience leading discovery and blueprinting workshops and translating business needs into Salesforce solutions.
• Excellent user-story writing, communication, and stakeholder management skills.
• Strong communication skills to convey technical concepts to diverse audiences
• Significant supervisory, coaching, and hands on project management skills
• Extensive experience with major cloud platforms like AWS, Azure and GCP
• Deep knowledge of enterprise data management, advanced analytics, process automation, and application development
• Familiarity with industry- standard products and platforms such as Snowflake, Databricks, Redshift, Salesforce, Power BI, Cloud.
• Experience in delivering projects using agile methodologies
• Capable of managing a virtual global team for the timely delivery of multiple projects
• Travel to global offices as required to collaborate with clients and internal project teams
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

Responsabilidades

• Lead business discovery, requirements definition, and functional solution design for complex Salesforce transformation programs.
• Facilitate workshops with business and technology stakeholders to identify needs, pain points, and future-state processes.
• Drive business process optimization and translate business objectives into capabilities, epics, user stories, acceptance criteria, and functional designs.
• Own the requirements lifecycle from discovery through deployment, ensuring traceability and successful delivery.
• Design solutions leveraging Salesforce Health Cloud / Life Sciences Cloud capabilities and best practices.
• Partner with architects, engineers, QA, and product teams to define scalable and effective solutions.
• Lead backlog refinement, prioritization, sprint planning, business demos, and stakeholder alignment activities.
• Support SIT/UAT planning, functional validation, defect management, and business acceptance.
• Identify dependencies, risks, and trade-offs while driving cross-functional decision-making.
• Support roadmap planning, release readiness, and stakeholder communications.
• Mentor Business Analysts and provide oversight on functional deliverables.
• Apply healthcare and life sciences expertise, including Patient Services and patient engagement processes, where relevant.

Conocimientos

Business analysis

Stakeholder management

Leadership & mentoring

Agile methodologies

English fluency

Herramientas

Salesforce Health Cloud

Life Sciences Cloud

AWS

Azure

GCP

Snowflake

Databricks

Redshift

Power BI

Descripción del empleo

ZS is seeking a senior Business Analyst to lead Salesforce Health Cloud and Life Sciences Cloud engagements across pharma and healthcare clients. You will translate complex business needs into scalable Salesforce-based solutions and mentor teams in a global delivery model.

You’ll collaborate with stakeholders, drive discovery workshops, manage agile delivery, and travel to client offices as required. Fluency in English and a client-first mindset are essential.