Business Systems Analyst Lead / Techno-Functional Lead

ZS; Municipio de Esquel; Hybrid; ARS 1,800,000 - 3,000,000; Full time

Job summary

ZS is seeking a senior Business Analyst to lead Salesforce Health Cloud and Life Sciences Cloud engagements across pharma and healthcare clients. You will translate complex business needs into scalable Salesforce-based solutions and mentor teams in a global delivery model.

You’ll collaborate with stakeholders, drive discovery workshops, manage agile delivery, and travel to client offices as required. Fluency in English and a client-first mindset are essential.

Qualifications

• 7+ years of Business Analyst or Techno-Functional experience, with at least 3 years in Salesforce Health Cloud or Life Sciences Cloud implementations.
• Strong background in pharma patient services, specialty therapies, HUB operations, case management, or oncology support.
• Proven experience leading discovery and blueprinting workshops and translating business needs into Salesforce solutions.
• Excellent user-story writing, communication, and stakeholder management skills.
• Strong communication skills to convey technical concepts to diverse audiences
• Significant supervisory, coaching, and hands on project management skills
• Extensive experience with major cloud platforms like AWS, Azure and GCP
• Deep knowledge of enterprise data management, advanced analytics, process automation, and application development
• Familiarity with industry- standard products and platforms such as Snowflake, Databricks, Redshift, Salesforce, Power BI, Cloud.
• Experience in delivering projects using agile methodologies
• Capable of managing a virtual global team for the timely delivery of multiple projects
• Travel to global offices as required to collaborate with clients and internal project teams
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

Responsibilities

• Lead business discovery, requirements definition, and functional solution design for complex Salesforce transformation programs.
• Facilitate workshops with business and technology stakeholders to identify needs, pain points, and future-state processes.
• Drive business process optimization and translate business objectives into capabilities, epics, user stories, acceptance criteria, and functional designs.
• Own the requirements lifecycle from discovery through deployment, ensuring traceability and successful delivery.
• Design solutions leveraging Salesforce Health Cloud / Life Sciences Cloud capabilities and best practices.
• Partner with architects, engineers, QA, and product teams to define scalable and effective solutions.
• Lead backlog refinement, prioritization, sprint planning, business demos, and stakeholder alignment activities.
• Support SIT/UAT planning, functional validation, defect management, and business acceptance.
• Identify dependencies, risks, and trade-offs while driving cross-functional decision-making.
• Support roadmap planning, release readiness, and stakeholder communications.
• Mentor Business Analysts and provide oversight on functional deliverables.
• Apply healthcare and life sciences expertise, including Patient Services and patient engagement processes, where relevant.

Skills

Business analysis

Stakeholder management

Leadership & mentoring

Agile methodologies

English fluency

Tools

Salesforce Health Cloud

Life Sciences Cloud

AWS

Azure

GCP

Snowflake

Databricks

Redshift

Power BI

Job description

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

What you’ll do:

• Lead business discovery, requirements definition, and functional solution design for complex Salesforce transformation programs.
• Facilitate workshops with business and technology stakeholders to identify needs, pain points, and future-state processes.
• Drive business process optimization and translate business objectives into capabilities, epics, user stories, acceptance criteria, and functional designs.
• Own the requirements lifecycle from discovery through deployment, ensuring traceability and successful delivery.
• Design solutions leveraging Salesforce Health Cloud / Life Sciences Cloud capabilities and best practices.
• Partner with architects, engineers, QA, and product teams to define scalable and effective solutions.
• Lead backlog refinement, prioritization, sprint planning, business demos, and stakeholder alignment activities.
• Support SIT/UAT planning, functional validation, defect management, and business acceptance.
• Identify dependencies, risks, and trade-offs while driving cross-functional decision-making.
• Support roadmap planning, release readiness, and stakeholder communications.
• Mentor Business Analysts and provide oversight on functional deliverables.
• Apply healthcare and life sciences expertise, including Patient Services and patient engagement processes, where relevant.

What you’ll bring:

• 7+ years of Business Analyst or Techno-Functional experience, with at least 3 years in Salesforce Health Cloud or Life Sciences Cloud implementations.
• Strong background in pharma patient services, specialty therapies, HUB operations, case management, or oncology support.
• Proven experience leading discovery and blueprinting workshops and translating business needs into Salesforce solutions.
• Excellent user-story writing, communication, and stakeholder management skills.
• Strong communication skills to convey technical concepts to diverse audiences
• Significant supervisory, coaching, and hands on project management skills
• Extensive experience with major cloud platforms like AWS, Azure and GCP
• Deep knowledge of enterprise data management, advanced analytics, process automation, and application development
• Familiarity with industry- standard products and platforms such as Snowflake, Databricks, Redshift, Salesforce, Power BI, Cloud.
• Experience in delivering projects using agile methodologies
• Capable of managing a virtual global team for the timely delivery of multiple projects
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach
• Travel to global offices as required to collaborate with clients and internal project teams

How you’ll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in Argentina, visit ZS Argentina office locations | Where we work | ZS.

Hybrid working model:

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

Find Out More At: www.zs.com