Sales Operations Manager

Expereo; Vicente López; Híbrido; ARS 68.270.000 - 95.579.000; Jornada completa

Descripción de la vacante

A leading technology services company in Buenos Aires is seeking a Sales Operations Manager. You will be responsible for developing tools to enhance team performance, ensuring accurate sales data capture, and monitoring customer retention. The ideal candidate has 3-5 years of experience in sales operations, a strong understanding of business processes, and is fluent in English. This role offers a comprehensive benefits package and opportunities for career development.

Servicios

Health Care Plan (Medical, Dental & Vision)

Training & Development

Work From Home

Free Food & Snacks

Formación

• 3-5 years' sales operations experience in B2B or strategic customer segments.
• 3-5 years of successful people management experience.
• Ability to manage, collaborate, and prioritize efficiently.

Responsabilidades

• Develop tools to support team and improve work quality.
• Ensure sales pipeline data is correctly captured.
• Monitor customer retention and improve processes.

Conocimientos

Sales operations experience

People management

Strong analytical skills

Customer journey understanding

Collaboration

Fluent in English

Educación

Degree in Business, Technology, or Marketing

Herramientas

SalesForce

Microsoft Office

Descripción del empleo

Responsibilities

• Develop internal tools to support the team and improve work quality.
• Collaborates well with other departments on cross-functional projects
• Enjoys sharing knowledge with others and pro-actively coaching team members
• Supports Management with the improvement of reporting on commercial activities.
• All administration around sales data, customer account contacts, opportunities, billing accounts and orders
• Set-up and implement quote processes and reporting to track data within the sales organization
• Ensures sales pipeline data is correctly captured together with the Sales team
• Monitors customer retention and helps to improve this
• Works with various sales tools, such as SalesForce and Expereo’s backoffice systems
• Ensure that every quote has the highest quality and meets the customer requirements
• Works together with the Customer Success and Sales Engineering teams to ensure the customer satisfaction data is correctly captured and processed
• Takes full ownership of tracking the end-to-end quote process and conversion rates
• Provides, receives and processes complex information and has the ability to present this to relevant stakeholders, within a formal setting

Experience and soft skills

• Educated to degree level in Business, Technology or Marketing
• A minimum of 3-5 years’ sales operations experience within a B2B and / or strategic customer segment
• A minimum of 3-5 years of people management with a record on success stories
• Has worked within an international environment
• A strong understanding of the customer journey
• Previous experience, strongly underpinned by an understanding of business processes and products
• Strong analytical skills
• Able to manage, collaborate and critically prioritize, ensuring the utmost efficiency between teams
• Fluency in the English language

Technical skills

• Familiar with databases and sales software
• Experience with Microsoft Office

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Training & Development
• Work From Home
• Free Food & Snacks