Remote Travel Concierge - Customer Service & Growth

Manatal; Buenos Aires; Remote; ARS 37,589,000 - 45,942,000; Full time

Benefits offered by this job

Remote work

Professional growth

Travel perks

Team training and development

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

You will handle inquiries via phone, email, and messaging, assist with bookings including changes and cancellations, provide destination information, and maintain accurate records in booking systems. A strong service mindset and travel enthusiasm are essential.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or related fields.
• Strong organizational skills and attention to detail.
• Comfortable learning new systems and booking platforms.
• Reliable and proactive with ability to manage multiple requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Skills

Communication skills

Customer service experience

Organizational skills

Tech-savviness

Reliability

Travel interest

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

You will handle inquiries via phone, email, and messaging, assist with bookings including changes and cancellations, provide destination information, and maintain accurate records in booking systems. A strong service mindset and travel enthusiasm are essential.