Remote Travel Concierge & Customer Experience Specialist

Manatal-264; Buenos Aires; Híbrido; ARS 136.732.000 - 182.310.000; Jornada completa

Descripción de la vacante

Johnson & Johnson is hiring a Business Analytics & Customer Insights Manager LATAM based in Buenos Aires, Argentina, with a hybrid working arrangement. You will lead regional analytics and insights programs, partnering with Commercial and Global teams to drive evidence-based decisions.

The role requires strategic leadership, data storytelling, and the ability to translate complex analytics into actionable initiatives across the LATAM region, influencing sales, marketing and customer experience.

Descripción del empleo

Partially Remote
Buenos Aires, Argentina
Full time
R-63495
**Who We Are**
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
**The Role**
Your role
Are you ready to redefine what's possible for Kyndryl's most significant customers? In this high-impact leadership role, you are the strategic architect of the relationship. You don't just manage accounts; you revolutionize them. By building deep, trusted connections with C-suite executives, you bring the full power of Kyndryl's global expertise to the table to solve complex business challenges.
Join us at a unique time in our history where you can shape how our consulting practice operates today and evolves for the future.
What you will do
Drive Growth and Profitability
-Be a strategic mastermind: Develop and execute cutting-edge account strategies to grow and retain Kyndryl's most valuable accounts.
-Proactively expand scope: Generate new opportunities and expand existing work into larger scopes and new capabilities.
-Maximize renewals: Focus on selling new offerings while minimizing erosion to ensure our largest accounts flourish.
-Own the P&L: Take full charge of the account P&L, ensuring customer satisfaction, integrity and account compliance.
Build Strategic Connections
-Cultivate executive alliances: Create, maintain, and develop deep connections with top-level decision-makers.
-Orchestrate the team: Collaborate with sales team members to ensure a seamless management process from prospecting to closing.
-Partner for scale: Build a strong go-to-market pipeline with partners to join forces and conquer new deals.
-Lead with industry expertise: Use your knowledge of external best practices to provide innovative solutions that position Kyndryl as a leader.
Deliver Excellence
-Deliver tailor-made solutions: Identify and qualify new opportunities to deliver bespoke services that cater to the unique needs of each customer.
-Maintain a stellar reputation: Go above and beyond to ensure account excellence and maintain total integrity in everything you do.
-Shape the future: Use your creativity and expertise to transform the future of account management.
**Who You Are**
Required skills and experience
- Proven experience working with clients in the Energy, Oil & Gas, and Mining sectors (This is a mandatory requirement for the role)
- Experience running account P&L
- Deep knowledge of business and technology trends and industry best practices
- Experience managing sales process end-to-end
- Proven experience with revenue growth, cost, profitability, trends, and risks - Open minded and empathetic approach in relationships with customers
- Bachelor's degree or Master's degree
- Sales experience in IT services
**Being You**
The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
**What You Can Expect**
Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
At Kyndryl, we achieve progress the world depends on, with purpose. **Beginning with** **the purpose that matters to you** . Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Business Analytics & Customer Insights Manager LATAM

Buenos Aires J&J Family of Companies

Ayer

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com ( .
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
**Job Function:**
Sales Enablement
**Job Sub** **Function:**
Sales Effectiveness
**Job Category:**
People Leader
**All Job Posting Locations:**
Buenos Aires, Argentina
**Job Description:**
**About Innovative Medicine**
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at are searching for the best talent for Business Analytics & Customer Insights Manager LATAM to be in Buenos Aires, Argentina.**
**Purpose:**
We are searching for the best talent for a Manager, Business Analytics & Customer Insights based in Argentina, working within a Regional Center of Excellence and leading insights and advanced analytics for the Latin America business.