Remote Senior Business Analyst — Client Diagnostics Lead

OpsKings; Argentina; Presencial; ARS 58.473.000 - 133.653.000; Jornada completa

Descripción de la vacante

OpsKings, a boutique AI-powered operating system firm, seeks a Senior Business Analyst to own client relationships end-to-end from discovery to delivery. You will diagnose business needs, map processes, and translate requirements into precise specifications for the development team.

In this diagnostic role, you will uncover root causes behind client requests, guiding live process-mapping sessions and ensuring successful adoption and impact across client engagements.

Formación

• Fluent English with daily client-facing responsibility.
• Experience managing client relationships in a consulting, professional services, or enterprise SaaS environment.
• Demonstrated experience leading requirements-gathering, scoping, or discovery engagements.
• Working knowledge of relational database concepts to evaluate data schemas.

Responsabilidades

• Serve as primary point of contact for a portfolio of clients, with engagements ranging from 3 months to multiple years.
• Lead recurring calls and manage asynchronous communication through the client portal.
• Oversee change management to ensure client understanding and adoption of delivered solutions.
• Identify and surface opportunities to expand value delivered to each client.
• Facilitate live discovery conversations and map current-state processes.
• Translate business requirements into detailed specifications for the development team.
• Monitor delivered solutions post-launch to confirm outcomes.

Conocimientos

Fluent English

Client relationship management

Requirements gathering

Relational databases concepts

Multi-threaded conversations

Americas-based availability

Descripción del empleo

OpsKings, a boutique AI-powered operating system firm, seeks a Senior Business Analyst to own client relationships end-to-end from discovery to delivery. You will diagnose business needs, map processes, and translate requirements into precise specifications for the development team.

In this diagnostic role, you will uncover root causes behind client requests, guiding live process-mapping sessions and ensuring successful adoption and impact across client engagements.