Remote Head Of Customer Recovery & Retention

Cloudbeds; La Pampa; Remote; ARS 33,805,000 - 50,707,000; Full time

Benefits offered by this job

Work from home

Job summary

Cloudbeds is seeking a Remote Customer Service Representative to act as the primary client liaison, ensuring professional and proactive support from home. You will handle insurance sales inquiries, benefits questions, and general account issues while driving outbound opportunities and client satisfaction.

The role emphasizes multilingual communication, data analysis of client interactions, and collaboration with marketing to enhance engagement and retention.

Qualifications

• Experience in outside sales, retail sales, or telemarketing.
• Strong negotiation and communication skills; multilingual a plus.
• Familiarity with sales administration and data analysis is desirable.
• HIPAA knowledge is a plus for handling sensitive information.

Responsibilities

• Act as the main liaison for clients through multiple channels.
• Handle inquiries about insurance sales, benefits, and general account questions.
• Conduct outbound telemarketing to promote services and identify opportunities.
• Negotiate terms and solutions with clients within company policies.
• Support sales administration tasks like documentation, records and activity tracking.
• Analyze client data to identify trends and improve service delivery.
• Collaborate with marketing to boost client engagement and retention.

Skills

Sales experience

Negotiation

Multilingual

Job description

Join our dynamic team as a Remote Customer Service Representative, where your enthusiasm and dedication will elevate client interactions and foster lasting relationships. In this energized role, you will serve as the primary point of contact for clients, ensuring their needs are met with professionalism and care. Your proactive approach will help streamline communication, enhance customer satisfaction, and support the overall success of our client engagement strategies. This paid position offers an exciting opportunity to develop your skills in sales, customer service, and communication—all from the comfort of your home.

Duties

• Act as the main liaison for clients, providing exceptional service through various communication channels
• Manage client inquiries related to insurance sales, benefits administration, and general account questions
• Conduct outbound telemarketing efforts to promote services and identify new sales opportunities
• Negotiate terms and solutions with clients to meet their needs while aligning with company policies
• Support sales administration tasks such as processing documentation, updating records, and tracking client interactions
• Analyze client data to identify trends, improve service delivery, and recommend tailored solutions
• Collaborate with marketing teams to implement strategies that enhance client engagement and retention

Requirements

• Proven experience in outside sales, retail sales, or telemarketing roles with a focus on customer interaction
• Strong negotiation skills combined with excellent communication abilities in multiple languages; bilingual proficiency is a plus
• Familiarity with sales administration processes and analysis skills to interpret client data effectively
• Knowledge of insurance sales or benefits administration is highly desirable
• Exceptional customer service skills with a clear understanding of HIPAA regulations when handling sensitive information
• Ability to work independently in a remote setting while maintaining high productivity and organization
• Multilingual capabilities to serve diverse client populations effectively

Embark on a rewarding journey where your energy fuels exceptional client experiences! We’re committed to supporting your growth through comprehensive training and ongoing development opportunities. Join us today to make a meaningful impact while advancing your career in a vibrant, remote environment.

• Work from home

Work Location: Remote