Remote Customer Service & Dispatch Virtual Assistant

HyreUp; Buenos Aires; Remote; ARS 10,459,000 - 16,734,000; Full time

Benefits offered by this job

Remote work

Career growth

Competitive pay

Job summary

HyreUp is seeking a highly organized, customer-focused Virtual Assistant to support a thriving home services business. This 100% remote, full-time role offers growth opportunities and competitive pay while handling service requests and dispatching field technicians.

You will deliver timely customer support, manage schedules, update records, and communicate with US-based clients, ensuring smooth operations and strong client experiences.

Qualifications

• Experience in customer service or dispatching in service industries.
• Proficient with ServiceTitan and scheduling tools.
• Strong English communication with US clients.
• Excellent organization and attention to detail.

Responsibilities

• Serve as primary contact for customer inquiries with a 2-minute SLA for response times.
• Dispatch technicians and optimize schedules and routes.
• Log service requests and update records in real-time across systems.
• Communicate service status and delays to clients.
• Resolve issues to maintain satisfaction and trust.
• Collaborate with field teams to ensure seamless service delivery.

Skills

Customer service

Dispatching

Time management

English communication

Organizational skills

Problem solving

Tools

ServiceTitan

Scheduling tools

Job description

HyreUp is seeking a highly organized, customer-focused Virtual Assistant to support a thriving home services business. This 100% remote, full-time role offers growth opportunities and competitive pay while handling service requests and dispatching field technicians.

You will deliver timely customer support, manage schedules, update records, and communicate with US-based clients, ensuring smooth operations and strong client experiences.