Remote Customer Experience Supervisor — Lead & Elevate Support

CookUnity; Buenos Aires; Híbrido; ARS 89.511.000 - 126.807.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Get paid in USD

Work remotely

15 days vacation per year

16 Argentinean holidays

Healthcare stipend

5-year Sabbatical program

Paid family leave

Flexible benefits (prepaid card)

AI tools access (ChatGPT/Claude)

Personalized English coach

Descripción de la vacante

CookUnity is seeking a Customer Experience Supervisor to lead our CX team and elevate the experience for subscribers and customers. This role focuses on prioritizing inbound requests, resolving issues, and delivering an outstanding interaction in every touchpoint as we expand with new kitchens.

Reporting to the CX Manager, you will drive performance, hire and train agents, and use data to improve KPIs. This position offers a hybrid model with remote work and occasional in-office days.

Formación

• 2+ years of experience handling inbound customer issue resolution via email, phone, and chat.
• Experience leading a customer support team and managing reports.
• Outstanding English language skills (oral and written) and strong communication.

Responsabilidades

• Manage daily and weekly workflow, pace, and efficiency of the CX team.
• Monitor performance and provide coaching to agents.
• Prioritize tasks at shift start and manage schedules.
• Handle critical cases with timely follow-up and exceptional service.
• Analyze inbound conversations, KPIs, and Ops issues to find solutions.
• Coordinate with market-level ops to provide timely customer updates.
• Contribute to hiring, training, and managing CX agents.

Conocimientos

Inbound support

Team leadership

English proficiency

Customer-centric

Data-driven

Organized

Communication

Empathy

Descripción del empleo

CookUnity is seeking a Customer Experience Supervisor to lead our CX team and elevate the experience for subscribers and customers. This role focuses on prioritizing inbound requests, resolving issues, and delivering an outstanding interaction in every touchpoint as we expand with new kitchens.

Reporting to the CX Manager, you will drive performance, hire and train agents, and use data to improve KPIs. This position offers a hybrid model with remote work and occasional in-office days.