Remote Client Success Specialist

Travelingmedic; La Pampa; À distance; ARS 136 687 000 - 197 436 000; Plein temps

Résumé du poste

IQVIA is seeking a Centralized Monitoring Lead for LATAM on a remote basis. You will oversee the Centralized Monitoring team, drive delivery, and ensure compliance with ICH GCP and project SOPs while coordinating with global teams.

The role requires 3+ years in clinical monitoring and 2+ years in a lead role, with strong English communication and leadership skills to manage multiple global projects.

Qualifications

• Bachelor's degree in life sciences or related field.
• +3 years of clinical monitoring experience (remote or on-site CRA).
• +2 years in a Lead role.
• Strong written and verbal English (Mandatory).

Responsabilités

• Lead the Centralized Monitoring team and collaborate with project and clinical leads to meet contract objectives.
• Oversee clinical deliverables and manage resources (CRAs, Central Monitors, CTAs, Centralized Monitoring staff).
• Develop study analytics strategy and support monitoring strategy, including RBM tools and templates.
• Mentor junior staff and ensure documentation is audit-ready (eTMF oversight).
• Attend study team or client meetings and drive continuous process improvements.

Connaissances

Leadership

English (Advanced)

Communication

Problem solving

Organization

Coaching

Negotiation

Team leadership

Multitasking

Mentoring

Formation

Bachelor's degree in life sciences

Description du poste

Santa Fe Nestle

Centralized Monitoring Lead in LATAM (Remote)

Buenos Aires, Argentina
Mexico City, Mexico
Santiago, Chile
Lima, Peru
São Paulo, Brazil
Bogota, Colombia
Full time
R

Job Overview

The Leader of the Centralized Monitoring team, partner with the project and clinical lead to achieve the delivery of the project's overall objectives to the sponsor's satisfaction per contract, while optimizing speed, quality and cost of delivery and in accordance with IQVIA SOPs, policies and practices.

Essential Functions:

• Leadership activities:
• Leader of the Centralized Monitoring team, partner with the project and clinical lead to perform oversight on clinical deliverables on global assigned projects as per the protocol, SOPs, respective regulation/guidelines and project Clinical Operations Plan.
• Unblinded Clinical Lead, including IP management for the assigned study to identify risk and proposed mitigation (including re-supply, re-labelling, Import/export licenses etc.)
• May act as Clinical Lead when there is not assigned to the study and at project close out.
• Manage project resources (CRAs/ Central Monitors/ Clinical Trial Assistants/ Centralized Monitoring Assistants)

Analytical activities:

• Manage, monitor and complete study/site metrics trending (trend analysis of clinical aspects of the trial, share trends and agree on action plan, review, triage and action clinical study alerts, monitor clinical operation plan compliance etc.).
• Contribute to developing the study specific analytics strategy and work on developing advanced analytics.
• Support project management team to develop monitoring strategy, including monitoring triggers/thresholds.
• Attend study team and /or client meetings.
• Provide Inputs to clinical study teams, key decision makers, and internal team members to manage continuous process improvements, issue escalation, workload projections.
• Development and use of study management plans, and/or RBM specific tools and templates, and/or other study specific plans to evaluate the quality and integrity of the study.
• Ensure complete and accurate documentation of all the study specific tools and templates and keep the project Audit ready, including eTMF oversight.
• Mentors or coaches for junior staff.

Qualifications:

• Bachelor's degree in life sciences or related field.
• +3 years of relevant clinical monitoring experience (as remote or on site CRA). Advanced knowledge of clinical trial conduct and skill in applying applicable clinical research regulatory requirements; i.e., ICH GCP and relevant local laws, regulations and guidelines, towards clinical trial conduct.
• +2 years in a Lead role.
• Strong written and verbal communication skills including advanced command of English (Mandatory).
• Strong organizational, problem solving and decision making skills.
• Results and detail-oriented approach to work delivery and output.
• Excellent motivational, influencing, negotiating and coaching skills.
• Ability to work on multiple global projects and manage competing priorities.
• To lead team and effectively work in team.

#LI-NRJ #LI-Remote

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

EEO Minorities/Females/Protected Veterans/Disabled

Together, we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey, you can apply your knowledge and passion to move people, organizations, and communities forward. You'll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team, we celebrate inclusion, caring, and collaboration. As a company, we value your contributions, work with integrity, and always put people first-so your impact truly will change lives.

Location & Work Schedule

Location: Remote - LATAM (Argentina, Brazil, Perú, Colombia)

Work Schedule: Monday-Friday, 8:00 AM-5:00 PM CST/EST

Our Associate Recruiter is accountable for:

• Supporting full-cycle recruiting activities for high-volume hiring across multiple business lines and functions.
• Manage a high-volume workload of 15-20 active requisitions while supporting 2-3 client accounts simultaneously or in multiple locations.
• Maintain a consistent hiring cadence, supporting 5+ candidate starts per week while meeting quality and service level expectations.
• Sourcing, screening, and engaging candidates through job boards, social media, referrals, and Kelly's Applicant Tracking System, Bullhorn.
• Conducting recruiter screens to evaluate candidate qualifications, experience, and overall alignment.
• Partnering closely with Recruiters and Hiring Managers to understand hiring needs and ensure a consistent, fair, and inclusive selection process.
• Managing candidate communications throughout the recruitment lifecycle while delivering an exceptional candidate experience.
• Maintaining accurate candidate records and recruiting activity within the Applicant Tracking System.
• Supporting recruiting metrics and reporting to help drive continuous process improvement.
• Building talent pipelines to proactively support current and future hiring needs.

Essential Skills, Knowledge & Experience:

• Minimum of 2+ years of recruiting experience, preferably supporting high-volume or operational hiring.
• Experience sourcing candidates through job boards, social media, and other recruitment channels.
• Working knowledge of Applicant Tracking Systems, such as Bullhorn, Avature, Workday, Greenhouse, or similar platforms.
• Strong communication and interpersonal skills, with the ability to build relationships with candidates, hiring leaders, and HR partners.
• Customer-focused mindset with a passion for delivering an exceptional candidate experience.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Results-oriented approach with strong attention to detail, adaptability, and a sense of urgency.
• Ability to collaborate effectively while exercising sound judgment and maintaining confidentiality.
• Familiarity with recruiting metrics and data to support hiring decisions and continuous improvement.
• Knowledge of employment practices and recruiting compliance is preferred.

Compensation & Benefits

Final compensation will be based on experience and geographic location.

Kelly is an equal opportunity employer committed to building a diverse, equitable, and inclusive workforce, including individuals of all races, genders, abilities, protected veteran status, sexual orientations, and gender identities. Equal Employment Opportunity is The Law.

AlsoLocation & Work Schedule

Location: Remote - Argentina, Brazil, Peru, Colombia

Work Schedule: Monday-Friday, 8:00 AM - 5:00 PM EST/CST

Our Associate Recruiter is accountable for:

• Supporting full-cycle recruiting activities for high-volume hiring across multiple business lines and functions.
• Sourcing, screening, and engaging candidates through job boards, social media, referrals, and Kelly's Applicant Tracking System (Bullhorn).
• Conducting recruiter screens to evaluate candidate qualifications, experience, and over all fit.
• Partnering closely with Recruiters and Hiring Managers to understand hiring needs and ensure a consistent, fair, and inclusive selection process.
• Managing candidate communications throughout the recruitment lifecycle while delivering an exceptional candidate experience.
• Maintaining accurate candidate records and recruiting activity within the Applicant Tracking System.
• Supporting recruiting metrics and reporting to help drive continuous process improvement.
• Building talent pipelines to proactively support current and future hiring needs.

Essential Skills, Knowledge & Experience:

• Minimum of 1-2 years of recruiting experience, preferably supporting high-volume or operational hiring.
• Bilingual Spanish/English skills
• Experience sourcing candidates using job boards, social media, and other recruitment channels.
• Working knowledge of Applicant Tracking Systems (ATS), such as Bullhorn, Avature, Workday, Greenhouse, or similar platforms.
• Strong communication and interpersonal skills with the ability to build relationships across candidates, hiring leaders, and HR partners.
• Customer-focused mindset with a passion for delivering an exceptional candidate experience.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Results-oriented with strong attention to detail, adaptability, and a sense of urgency.
• Ability to collaborate effectively while exercising sound judgment and maintaining confidentiality.
• Familiarity with recruiting metrics and data to support hiring decisions and continuous improvement.
• Knowledge of employment practices and recruiting compliance is preferred.

This role is fully remote, supporting recruiting efforts across the Americas.

This role requires the selected candidate to work aligning their schedule with the Pacific Standard Time timezone.

Total compensation package including benefits as applicable to the position - understanding that each person has unique professional and personal needs focused on your total well-being. Explore our range of benefits at: Kelly Services | People Regular Staff ( is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity.Equal Employment Opportunity is The Law

AlsoLocation & Work Schedule

Location: Remote -LATAM (Argentina, Perú, Brazil, Colombia)

Work Schedule: Monday-Friday, 8:00 AM - 5:00 PM EST

Our Associate Recruiter is accountable for:

• Supporting full-cycle recruiting activities for high-volume hiring across multiple business lines and functions.
• Sourcing, screening, and engaging candidates through job boards, social media, referrals, and Kelly's Applicant Tracking System (Bullhorn).
• Conducting recruiter screens to evaluate candidate qualifications, experience, and over a lift.
• Partnering closely with Recruiters and Hiring Managers to understand hiring needs and ensure a consistent, fair, and inclusive selection process.
• Managing candidate communications throughout the recruitment lifecycle while delivering an exceptional candidate experience.
• Maintaining accurate candidate records and recruiting activity within the Applicant Tracking System.
• Supporting recruiting metrics and reporting to help drive continuous process improvement.
• Building talent pipelines to proactively support current and future hiring needs.

Essential Skills, Knowledge & Experience:

• Minimum of 1-2 years of recruiting experience, preferably supporting high-volume or operational hiring.
• Experience sourcing candidates using job boards, social media, and other recruitment channels.
• Working knowledge of Applicant Tracking Systems (ATS), such as Bullhorn , Avature, Workday, Greenhouse, or similar platforms.
• Strong communication and interpersonal skills with the ability to build relationships across candidates, hiring leaders, and HR partners.
• Customer-focused mindset with a passion for delivering an exceptional candidate experience.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Results-oriented with strong attention to detail, adaptability, and a sense of urgency.
• Ability to collaborate effectively while exercising sound judgment and maintaining confidentiality.
• Familiarity with recruiting metrics and data to support hiring decisions and continuous improvement.
• Knowledge of employment practices and recruiting compliance is preferred.

Compensation & Benefits

Final compensation will be based on experience and geographic location.

Kelly is an equal opportunity employer committed to building a diverse, equitable, and inclusive workforce, including individuals of all races, genders, abilities, protected veteran status, sexual orientations, and gender identities. Equal Employment Opportunity is The Law.