Remote Admin Executive Assistant – Ops & Compliance

Pavago; Partido de Quilmes; Remote; ARS 91,219,000 - 136,828,000; Full time

Job description

Rockstar is hiring an AI-Supercharged Executive Assistant to support U.S.-based healthcare practice owners on a full-time remote basis. This is a new role at Rockstar. It's built for an experienced executive assistant who wants to run AI inside a real business, and who knows that the tool is only as good as the person operating it.

In this role, you'll own the owner's calendar, inbox, tasks, and daily follow-through, working in a Claude AI environment built specifically for that practice. Claude drafts. You review, decide, and send. The practice owner never touches the technology. You'll get structured Claude training from your first week, weekly coaching with Rockstar's role lead, and a community of other EAs doing the same work.

KEY RESPONSIBILITIES

Calendar & Scheduling

• Manage the owner's calendar with consistent color coding, time blocking, and protected focus time
• Confirm every meeting's time, attendees, link, and purpose at least 24 hours in advance
• Use Claude's calendar connector to prepare daily and weekly calendar summaries, then check them against the real calendar before they go out
• Coordinate personal appointments and travel where the placement includes it

Inbox & Communication

• Triage the inbox daily: handle routine items, draft what needs the owner's voice, and escalate what needs their decision
• Draft outbound email through Claude in the practice's brand voice and review every draft before sending
• Follow a defined escalation matrix with set response windows for urgent, same-day, and routine items
• Acknowledge email within 4 business hours and flag anything urgent to the owner within 30 minutes

Tasks, Projects, Meetings & Reporting

• Keep one task tracker current every day, covering every commitment, owner, and deadline
• Coordinate projects across the owner, staff, and vendors, breaking them into clear steps and tracking milestones through to completion
• Build meeting agendas in Claude from what's open on the tracker
• Create presentations and slide decks for the owner's meetings, trainings, and partner conversations
• Turn meeting notetaker transcripts into same-day recaps with action items assigned to the right people
• Deliver a Daily Summary and Weekly Summary so the owner never has to ask what happened
• Pull reports from the practice's CRM, EMR, or spreadsheets and spot-check the numbers before they go anywhere

Practice Coordination & Administrative Support

• Follow up with patients and clients after interactions and close the loop
• Support referrals, waitlists, and scheduling-related workflows
• Handle invoices, PTO tracking, vendor coordination, and compliance reminders
• Write and maintain SOPs for recurring work
• For practices that include it, monitor social platforms and Google and Yelp reviews, and draft responses for the owner's approval

Claude Environment

• Keep the practice's brand voice file current as the practice changes
• Bring real drafts to weekly coaching calls and refine the environment based on what's working
• Maintain strict HIPAA compliance and patient confidentiality at all times. Claude never contacts a patient or staff member without your review

Job Description

This is a remote position.

Rockstar is hiring an AI-Supercharged Executive Assistant to support U.S.-based healthcare practice owners on a full-time remote basis. This is a new role at Rockstar. It's built for an experienced executive assistant who wants to run AI inside a real business, and who knows that the tool is only as good as the person operating it.

In this role, you'll own the owner's calendar, inbox, tasks, and daily follow-through, working in a Claude AI environment built specifically for that practice. Claude drafts. You review, decide, and send. The practice owner never touches the technology. You'll get structured Claude training from your first week, weekly coaching with Rockstar's role lead, and a community of other EAs doing the same work.

KEY RESPONSIBILITIES

Calendar & Scheduling

• Manage the owner's calendar with consistent color coding, time blocking, and protected focus time
• Confirm every meeting's time, attendees, link, and purpose at least 24 hours in advance
• Use Claude's calendar connector to prepare daily and weekly calendar summaries, then check them against the real calendar before they go out
• Coordinate personal appointments and travel where the placement includes it

Inbox & Communication

• Triage the inbox daily: handle routine items, draft what needs the owner's voice, and escalate what needs their decision
• Draft outbound email through Claude in the practice's brand voice and review every draft before sending
• Follow a defined escalation matrix with set response windows for urgent, same-day, and routine items
• Acknowledge email within 4 business hours and flag anything urgent to the owner within 30 minutes

Tasks, Projects, Meetings & Reporting

• Keep one task tracker current every day, covering every commitment, owner, and deadline
• Coordinate projects across the owner, staff, and vendors, breaking them into clear steps and tracking milestones through to completion
• Build meeting agendas in Claude from what's open on the tracker
• Create presentations and slide decks for the owner's meetings, trainings, and partner conversations
• Turn meeting notetaker transcripts into same-day recaps with action items assigned to the right people
• Deliver a Daily Summary and Weekly Summary so the owner never has to ask what happened
• Pull reports from the practice's CRM, EMR, or spreadsheets and spot-check the numbers before they go anywhere

Practice Coordination & Administrative Support

• Follow up with patients and clients after interactions and close the loop
• Support referrals, waitlists, and scheduling-related workflows
• Handle invoices, PTO tracking, vendor coordination, and compliance reminders
• Write and maintain SOPs for recurring work
• For practices that include it, monitor social platforms and Google and Yelp reviews, and draft responses for the owner's approval

Claude Environment

• Keep the practice's brand voice file current as the practice changes
• Bring real drafts to weekly coaching calls and refine the environment based on what's working
• Maintain strict HIPAA compliance and patient confidentiality at all times. Claude never contacts a patient or staff member without your review

Requirements

Required

• Proven experience as an Executive Assistant, Administrative Assistant, or similar role supporting a business owner or leader
• Hands-on experience using AI tools for real work
• Strong project coordination and task management skills, with a track record of moving work from assigned to done
• Excellent time management and the ability to prioritize competing deadlines without dropping anything
• Strong presentation skills, including building clear, polished slide decks
• Excellent written English. You'll review and send communication in a business owner's voice every day
• Strong judgment about what to handle on your own and what to escalate
• Comfort working in Google Workspace or Microsoft 365
• Ability to work independently and keep steady communication with the practice owner
• Willingness to complete Rockstar's confidentiality and compliance training before your start date
• Reliable home office setup with a stable internet connection suitable for HIPAA-compliant remote work

Preferred

• Experience with ChatGPT and Claude
• Experience in the healthcare industry, especially outpatient practices such as physical therapy, occupational therapy, or speech therapy
• Experience with Canva
• Familiarity with HIPAA and handling patient information
• Familiarity with EMR platforms such as Prompt, WebPT, or Raintree, or CRMs such as HubSpot or Zoho
• Experience with project management tools such as Asana or Monday.com

WHAT WE LOOK FOR

• Judgment: you know what to handle, what to draft, and what to escalate, and you don't escalate out of caution
• Follow-through: if it's not written down and tracked, it isn't handled. You close every loop
• Discretion: you handle the owner's information and patients' information with care, and only share it with the people who need it
• Curiosity: you want to get better at running AI, and you bring real drafts and real questions to coaching every week
• Ownership: you never send a draft you haven't read. Claude makes you faster. You make it correct

Benefits

• Competitive salary based on experience
• Structured Claude training, including connectors, reporting, meeting summaries, and agenda building
• Weekly one-on-one coaching with Rockstar's role lead
• A private community of EAs in this role to share what's working and solve problems together
• Access to Rockstar's playbooks and VA Academy for long-term career growth
• Stable, full-time remote work with U.S.-based healthcare practices

Requirements
Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.

**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** San Martin 1225/1275, ., Buenos Aires Bueno 1104, Argentina
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Gather materials and assemble information packages (e.g., brochures, promotional materials). Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Work Schedule: Monday to Friday, 9:00 AM to 6:00 PM
Language Requirements: Fluent Spanish and English (mandatory)
Education: Degree or studies in Hotel Administration, Hospitality Management, or related fields
Technical Skills: Proficiency in Microsoft Office Suite
Experience: Previous sales experience within the hospitality industry
Competencies: Results-oriented, strong teamwork skills, and excellent interpersonal abilities
Location: Must reside in Buenos Aires.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Meet the Team
Empowering the world to reach its full potential, securely-that's our vision. We do this by providing effective security solutions and becoming our customers' most trusted partner.
With Cisco Security, if it's connected, it's protected.
Our best-in-class sales team is fueled by a passion for keeping customers secure in a world of evolving cyber threats. Join us to help build the future of networking and security. This is an exciting opportunity to be part of a rapidly growing team focused on a significant market opportunity for Cisco.
Your role will involve building new relationships with local Cisco Sales teams, customers, and partners to drive significant revenue growth. You'll collaborate with leaders, sales specialists, technical architects to ensure alignment and success.
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.