Regional D&O Specialist, Americas

Pacifica Continental; Lomas de Zamora; Híbrido; ARS 60.000 - 90.000; Jornada completa

Descripción de la vacante

Una empresa líder en Argentina busca un Gerente de Operaciones de TI para dirigir y optimizar las operaciones de soporte técnico. La posición implica gestión de equipos, cumplimiento de procesos globales de TI e iniciativas para mejorar la calidad del servicio. Se requiere experiencia en gestión de proyectos y un fuerte conocimiento de los procesos de negocio.

Formación

• Se requiere un mínimo de 3 a 6 años de experiencia en operaciones de TI.
• Comunicación verbal y escrita excelente.
• Experiencia en gestión de proyectos es un plus.

Responsabilidades

• Coordinar incidentes mayores involucrando todos los equipos necesarios.
• Optimizar costos y calidad de operaciones diarias.
• Desarrollar el equipo de TI Demand & Operations.

Conocimientos

Conocimientos en procesos de negocio

Habilidades organizativas

Actitud de servicio

Resolución de problemas

Educación

Certificación PMP

Certificación ITIL

Descripción del empleo

• Manage and deliver a stable support service reducing the escalation volume in the region
• Keep level of a positive IT service survey higher than 90%
• Maintain the level of aged incidents affecting the business lower than 9%

Tasks:

• Act to collaborate and lead initiatives/projects as part of the business demand.
• Accountable for the adherence of global processes in the region.
• Ensure the organization needs are aligned with the security policies and processes implemented.
• Lead & Develop Regional IT Demand & Operations team as a global service organization.
• Accountable for major incident coordination, involving all necessary teams to solve the situation.
• Optimize costs, services scope and quality of the day-to-day operations and projects.
• Ensures compliance on the region of global IT processes and users policies.
• Constant service review for cost optimization.
• Minimize impact to the organization, and ensure change management processes are followed.
• Reduce exposure to IT-related risks, information assets and technologies.
• Ownership of multidisciplinary IT projects management.
• Develop our people and the partnership with our external providers.
• Keeps alignment between 1st and 2nd level support processes with all IT functions.
• Encourage and promote security awareness for all employees.

Knowledge, experience & skill requirements:

• A person with the positive energy to contribute to the business results using technology.
• Well rounded multidisciplinary expert knowledge with specialization in all aspects of IT and with a strong financial background.
• International functional and operational expertise in IT Infrastructure and support operations.
• Excellent understanding of Business Processes.
• Experience with gap analysis, understanding and documentation.
• Experience managing IT projects in industry is a plus.
• Must be committed to providing the highest level of customer service possible.
• Superior organizational skills with ability to prioritize work-load.
• Understanding and Experience working with ITIL foundation methodology and metrics.
• Ability to act as an onsite single point of contact hands on oriented.
• Must have demonstrated project management abilities.
• Passion, commitment and taking ownership.
• Proactive, pragmatic business partner with hands-on "can do" approach.
• Great service attitude and communication to support IT project and delivery execution.
• Analytical, conceptual problem-solving mindset
• Experience with quality assurance and support with multiple level of external vendors
• Excellent verbal and written communication skills and must possess strong problem-solving skills.

Requirements:

• PMP and/or ITIL Certification (desirable)
• Advanced english (requirement)
• Must be willing to travel up to 20% of the time
• 3 to 6years experience within IT Operations

How many years of experience do you have within IT Operations?* More than 5 years More than 3 years Less than 3 years More than 1 years

Do you have a PMP and/or ITIL Certification?**

Are you willing to work with a hybrid schedule in Lomas de Zamora?** YES NO

Salary Expectation*

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