Regional CX Team Leader - iGaming Support & Ops

Growe Talents; Argentina; Presencial; ARS 2.000.000 - 4.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Wellness Focus

Global Medical Coverage

Performance-Driven Rewards

Dynamic Work Environment

Descripción de la vacante

Call Power is seeking a regional Customer Support Leader to oversee Supervisors and their teams, driving regional strategy and performance across chat, tickets, and calls. You will collaborate with Product, Payments, Compliance, and Risk to elevate customer experience and resolve complex issues.

Ideal candidates have proven experience in team leadership within iGaming, with strong analytics, KPI discipline, and the ability to forecast capacity and allocate resources efficiently.

Formación

• Proven experience leading customer support or iGaming ops.
• Strong KPI focus and data-driven decision making.
• Experience coaching Supervisors and multi-level teams.
• Skilled with CRM and ticketing tools in a fast-paced setting.

Responsabilidades

• Lead regional customer support operations for an assigned region and manage Supervisors.
• Define and execute regional support strategies aligned with growth targets.
• Monitor productivity, quality, and compliance across channels.
• Analyze KPIs to identify trends and opportunities for improvement.
• Provide strategic coaching to Supervisors and guide team development.
• Collaborate with Product, Payments, Compliance, Risk and Operations.
• Oversee high-level escalations and regional incident handling.
• Lead regional projects to improve efficiency and scalability.
• Plan capacity, forecast resources, and present reports to senior management.

Conocimientos

Team leadership

Operations management

Data-driven decisions

KPIs & performance

Cross-functional collaboration

Herramientas

CRM systems

Ticketing platforms

Performance analytics

Descripción del empleo

Call Power is seeking a regional Customer Support Leader to oversee Supervisors and their teams, driving regional strategy and performance across chat, tickets, and calls. You will collaborate with Product, Payments, Compliance, and Risk to elevate customer experience and resolve complex issues.

Ideal candidates have proven experience in team leadership within iGaming, with strong analytics, KPI discipline, and the ability to forecast capacity and allocate resources efficiently.