Racing Engagement & Wagering Specialist

Oaklawn Jockey Club; Municipio de General Pizarro; On-site; Confidencial; Full time

Job summary

Oaklawn Jockey Club in Arkansas seeks a Racing Engagement Specialist to act as a front-line ambassador for the racing and wagering experience. You will welcome guests, educate them on pari-mutuel wagering, and assist with mobile wagering and account questions.

The role requires excellent communication and guest service, with the ability to explain wagering concepts in simple terms and promote events and loyalty programs. Flexibility for racing schedules is needed.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or hospitality preferred.
• Knowledge of horse racing and pari-mutuel wagering preferred.
• Excellent verbal communication and interpersonal skills.
• Comfort using mobile apps and tablets.

Responsibilities

• Greet guests and create a welcoming first impression of the Oaklawn racing experience.
• Proactively engage guests to enhance their experience in racing and wagering areas.
• Educate guests on pari-mutuel wagering, including bet types, odds and payouts.
• Explain wagering concepts clearly to help new players participate.
• Assist guests with downloading, registering for, and navigating mobile wagering apps.
• Assist guests with mobile wagering deposits and account functionality information.
• Demonstrate how to view races, wagering options, and account activity on mobile devices.
• Answer questions about live racing schedules, promotions, and events.
• Promote racing events, contests, promotions, wagering opportunities, and Loyalty programs.
• Build relationships with new and experienced racing guests and provide solutions.

Skills

Verbal communication

Guest service

Customer focus

Wagering concepts explanation

Technology literacy

Education

High school diploma or equivalent

Job description

Oaklawn Jockey Club in Arkansas seeks a Racing Engagement Specialist to act as a front-line ambassador for the racing and wagering experience. You will welcome guests, educate them on pari-mutuel wagering, and assist with mobile wagering and account questions.

The role requires excellent communication and guest service, with the ability to explain wagering concepts in simple terms and promote events and loyalty programs. Flexibility for racing schedules is needed.