Guest Services Specialist – Front Desk

Oaklawn Jockey Club; Municipio de General Pizarro; On-site; Confidencial; Full time

Job summary

Oaklawn Jockey Club is seeking a Front Desk Agent to deliver courteous guest service at check-in, during the stay, and at checkout. You will assist guests with reservations, provide information about policies and local area, and maintain smooth front desk operations.

The role emphasizes impeccable guest service, confidentiality, and collaboration with hotel and casino teams to ensure a seamless guest experience.

Qualifications

• High School Diploma or GED is required.
• Guest service experience preferred.
• Front desk experience preferred.
• Must be able to handle several projects and tasks at the same time.

Responsibilities

• Provide attentive, courteous and efficient service to guests at check-in, during their stay, and at checkout.
• Sell rooms to walk-in guests and create reservations in the system.
• Enter/modify reservation information and post charges to guest accounts.
• Balance cash drawers and maintain daily logs.

Skills

Guest service experience

Front desk experience

Multitasking

Communication

Education

High School Diploma or GED

Job description

Oaklawn Jockey Club is seeking a Front Desk Agent to deliver courteous guest service at check-in, during the stay, and at checkout. You will assist guests with reservations, provide information about policies and local area, and maintain smooth front desk operations.

The role emphasizes impeccable guest service, confidentiality, and collaboration with hotel and casino teams to ensure a seamless guest experience.