Quality Assurance (QA) Analyst

Kreato Global | BPO and Language Solutions; Argentina; Presencial; ARS 600.000 - 900.000; Jornada completa

Descripción de la vacante

Kreato Global | BPO & Language Solutions in Argentina is seeking a QA Analyst to monitor interpreter performance, apply QA standards, and coach teams for continuous improvement.

You will collaborate with Operations, HR, and Training to identify quality trends, prepare QA reports, and ensure client standards are met. Strong attention to detail and 2+ years in QA and OPI/VRI are valued.

Formación

• Monitor recorded OPI/VRI interpretation sessions.
• Evaluate interpreter performance using QA standards.
• Provide coaching and performance feedback.
• Identify quality trends and recommend improvements.
• Ensure compliance with company and client standards.
• Prepare QA reports and documentation.
• Collaborate with Operations, HR, and Training teams.

Responsabilidades

• Monitor recorded OPI/VRI interpretation sessions.
• Evaluate interpreter performance using QA standards.
• Provide coaching and performance feedback.
• Identify quality trends and recommend improvements.
• Ensure compliance with company and client standards.
• Prepare QA reports and documentation.
• Collaborate with Operations, HR, and Training teams.

Conocimientos

OPI/VRI experience

QA experience

Attention to detail

Coaching and feedback

Analytical skills

Technical & Workspace readiness

Descripción del empleo

About Us

Kreato Global | BPO & Language Solutions, founded in 2020, is a leading provider of business process outsourcing and language services. We specialize in delivering comprehensive communication solutions that help organizations overcome language barriers across the healthcare, legal, customer service, and social service sectors. Our expertise includes Over-the-Phone Interpretation (OPI), Video Remote Interpretation (VRI), On-Site Interpretation, and American Sign Language (ASL) services, ensuring accurate, reliable, and culturally sensitive communication for clients and the communities they serve.

Role Overview

Kreato Global is seeking a Quality Assurance (QA) Analyst to monitor interpreter performance, ensure quality standards, and provide coaching that drives continuous improvement.

Qualifications

• 2+ years of OPI/VRI interpretation experience
• Previous QA experience in a BPO or Language Services environment preferred
• Strong attention to detail and analytical skills
• Experience providing coaching and feedback
• Technical & Workspace Requirements
• Wired high-speed internet

Requirements

• Monitor recorded OPI/VRI interpretation sessions
• Evaluate interpreter performance using QA standards
• Provide coaching and performance feedback
• Identify quality trends and recommend improvements
• Ensure compliance with company and client standards
• Prepare QA reports and documentation
• Collaborate with Operations, HR, and Training teams