Product Control Analyst – P&L, Close & Controls

Kids Us; Buenos Aires; On-site; ARS 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Wellness days

Recognition program

Global networking opportunities

Job summary

Proofpoint is seeking a Product Support Engineer to deliver advanced technical support to customers, resellers, and partners. You will diagnose issues, perform root-cause analysis, and collaborate with engineering to improve our security platform.

You will work with Linux environments, provide white-glove support, and contribute to knowledge base content while coordinating with Account Managers, SEs, and Success teams to ensure customer satisfaction.

Qualifications

• 4+ years experience in a Technical Support role.
• Excellent written and verbal customer-facing communication skills.
• Proficient with Linux command line environments.
• Advanced use of grep, regex, log scraping in command line.
• Fully experienced with email system debugging.
• Fully experienced using remote hosting tools for customer troubleshooting sessions.
• Experience with Palo Alto Networks, Cisco, Symantec, McAfee, Fortinet, or other email/network security products.

Responsibilities

• Provide advanced software technical support to customers, resellers, and partners via phone and the ticketing system.
• Manage cases in the ticketing system to ensure your cases are handled within SLO guidelines.
• Create and send out alerts and other customer communications as necessary.
• Publish Knowledge Base articles for internal and customer use.
• Seen as the SME to review technical documentation for training materials, manuals, troubleshooting guides, etc.
• Act as an SME for select technical skills, making yourself available to provide guidance and mentoring to lower-level Product Support Engineers in a positive and effective way.
• Lead by example technically, professionally, and in dedication.

Skills

Technical support

Linux command line

grep & log scraping

Email system debugging

Remote hosting tools

Communication skills

Root cause analysis

Security product familiarity

Tools

Palo Alto Networks

Cisco

Symantec

McAfee

Fortinet

Job description

Proofpoint is seeking a Product Support Engineer to deliver advanced technical support to customers, resellers, and partners. You will diagnose issues, perform root-cause analysis, and collaborate with engineering to improve our security platform.

You will work with Linux environments, provide white-glove support, and contribute to knowledge base content while coordinating with Account Managers, SEs, and Success teams to ensure customer satisfaction.