People Operations & Performance Associate - Bilingual, Fully Remote

Valatam; Comisión de Fomento de Perú; Hybride; ARS 16 299 000 - 18 873 000; Plein temps

Avantages offerts par ce poste

Paid time off

Performance bonuses

Medical insurance stipend

Birthday bonus

Gym allowance

Online fitness classes

Company events

Résumé du poste

Valatam is hiring a Remote People Operations & Performance Associate. You will monitor VA performance, coaching, and support, while analyzing data and maintaining reports. Work with HR, Account Management, and Finance to improve service quality, engagement, and retention.

The role requires bilingual English and Spanish, 2–3 years in related roles, and proficiency with Google Workspace and Office. A quiet home office with reliable internet is essential.

Qualifications

• Fluent in English and Spanish
• 2-3 years of people management, account management, HR workforce management, or productivity coordination
• Experience tracking KPIs, productivity, attendance or service quality
• Proficient in Google Workspace and Microsoft Office
• Experience with Asana, Notion, Trello or similar tools is a plus
• Excellent interpersonal and coaching skills with the ability to give constructive feedback
• Quiet home office with stable internet and backup connection
• Bachelor's or Associate's degree preferred

Responsabilités

• Monitor VA attendance, working hours, productivity, and performance
• Identify performance risks and implement improvement plans
• Coaching sessions and check-ins with VAs
• Maintain performance dashboards and monthly reports
• Validate undertime and overtime data for Finance
• Partner with Account Management to align performance with client expectations
• Collaborate with HR, Finance, Growth, Recruitment and L&D on trends
• Support engagement, recognition, development, and retention initiatives
• Contribute to new-hire training and admin projects
• Assist with other related tasks as needed

Connaissances

English (Fluent)

Spanish (Fluent)

People management

KPIs tracking

Coaching

Interpersonal skills

Communication

Formation

Bachelor's or Associate's degree

Outils

Google Workspace

Microsoft Office

Asana

Notion

Trello

Time-tracking tools

Description du poste

About Valatam

Valatam connects bilingual professionals from Latin America with global clients. We're proud to be certified as a Great Place to Work for 2025-2026, proof that great work starts with great people.

About Valatam

Valatam connects bilingual professionals from Latin America with global clients. We're proud to be certified as a Great Place to Work for 2025-2026, proof that great work starts with great people.

About The Role

As a Remote People Operations & Performance Associate, you will monitor Virtual Assistant performance, productivity, and attendance while providing coaching and ongoing support. You will analyze performance data, maintain accurate reports, and collaborate with HR, Account Management, and Finance to strengthen service quality, engagement, and retention.

Key Responsibilities

• Monitor VA attendance, working hours, productivity, and performance using time-tracking tools and internal reports
• Identify performance risks, analyze root causes, and implement timely improvement plans
• Conduct regular check-ins and coaching sessions, and implement improvement plans when necessary
• Maintain accurate performance records, dashboards, and monthly reports on productivity, service quality, and engagement
• Validate undertime and overtime data for accurate, timely submission to Finance
• Partner with Account Management to align VA performance with client expectations and address concerns
• Collaborate with HR, Finance, Growth, Recruitment, and Learning & Development on operational needs and recurring trends
• Support VA engagement, recognition, development, and retention initiatives
• Contribute to broader HR programs, new-hire training, and administrative projects
• Other related tasks as needed

Requirements

• Fluent in English (C1/C2) and Spanish
• 2-3 years of experience in people management, account management, HR workforce management, or productivity coordination, or similar
• Experience tracking KPIs, productivity, attendance, deliverables, or service quality
• Proficient in Google Workspace and Microsoft Office
• Experience with Asana, Notion, Trello, or similar project management tools is a plus
• Experience with time-tracking tools is a plus
• Excellent interpersonal and coaching skills, with the ability to give constructive feedback
• Excellent communication and attention to detail
• Quiet home office with stable internet (≥10 Mbps download / 2 Mbps upload) and backup connection
• Bachelor's or Associate's degree preferred

Our Core Values at Work

We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You'll thrive here if these values resonate with you.

What We Offer

• Hourly rate equivalent to approximately USD $950-$1,100 per month, based on experience
• Paid time off and performance bonusesMonthly medical insurance stipend after meeting eligibility criteria
• Birthday and work-anniversary bonuses
• Gym and wellness allowance
• Unlimited online fitness classes
• Company events and Christmas celebrations