Patient Services Representative

Alt; Argentina; Remote; ARS 1,674,000 - 2,120,000; Full time

Benefits offered by this job

Flexible hours

Remote work

Casual environment

Team events

Global team

Job summary

Willow Health is seeking a Patient Services Representative to be the empathetic front line in our telehealth cosmetic weight loss care. You will manage patient inquiries, provide accurate product information, and maintain professional patient support across multiple workflows.

The role emphasizes written communication, ownership, and accountability in a HIPAA-regulated environment, with flexible hours and remote work options to support a diverse, global team.

Qualifications

• 1-3+ years of experience in customer/patient support or related service role.
• Experience supporting customers or patients via chat, email, or tickets.

Responsibilities

• Serve as a facilitator between the patient and the company for a seamless experience.
• Answer questions about the company and provide accurate information about products and services.
• Deliver information about the product.
• Ensure patient satisfaction and maintain professional patient support.
• Handle patient complaints and identify the appropriate response and solution strategy promptly.
• Keep records of patient interactions, process patient accounts, and file documents.

Skills

Customer support

Written communication

HIPAA compliance

Healthcare experience

Tools

Intercom

Job description

About Willow:

Willow is a telehealth company focused on personalized, responsible cosmetic weight loss care. We combine medical expertise with a supportive, patient-centered approach to help people feel more confident and comfortable in their bodies. Our goal is to make high-quality care accessible, thoughtful, and designed to fit real lives.

About the role:

We are looking for a Patient Services Representative who is empathetic, detail-oriented, process-driven, and comfortable working in a fast-paced, highly regulated healthcare support environment. This role sits at the center of the patient experience and requires strong written communication, ownership, and accountability across multiple workflows and tools.

Responsibilities:

• Serve as a facilitator between the patient and the company, ensuring a seamless experience.
• Answering questions about the company, offering accurate information about our products and services
• Delivering information about theproduct.
• Ensuring patient satisfaction and maintaining professional patient support.
• Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible.
• Keep records of patient interactions, process patient accounts, and file documents.
• Take the extra mile to engage with patients.
• Stay updated with products, policies, and services to provide informed support.

Requirements:

• 1-3+ years of experience in customer support, patient support, or a related service-driven role
• Experience supporting customers or patients via written channels such as chat, email, or ticketing systems
• Prior experience in healthcare, telehealth, pharmacy, insurance, medical offices, or other HIPAA-regulated environments is required
• Phone-based customer or patient support experience is a strong plus, especially in healthcare or service environments

Nice to have:

• Experience working in telemedicine or related medical contexts.
• Experience supporting customers through the Intercom platform.

What's in it for you?

• As full-time member of our team, you'll enjoy:
• Flexible hours
• Work wherever you choose
• Fun and casual work environment
• Employee engagement activities and virtual gatherings
• We are a diverse, global team!