OT/PCN Site Reliability Engineer

Chevron Corporation; Buenos Aires; On-site; ARS 2,000,000 - 3,600,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Chevron Corporation seeks a Site Reliability Engineer (SRE) – Automation & Observability in Buenos Aires. The role focuses on designing, implementing, and operating reliability capabilities across OT/PCN environments, with emphasis on automation, observability, and SRE practices.

You will partner with product owners and platform teams to enforce SLIs/SLOs, build scalable dashboards, and drive incident response improvements. Collaboration with global teams and vendors is essential.

Qualifications

• 3+ years of experience operating production systems with a focus on observability and reliability engineering.
• Hands-on experience with SRE practices (SLIs, SLOs, error budgets, incident management).
• Proven experience building and maintaining CI/CD pipelines (e.g., Azure DevOps).
• Experience integrating monitoring and operations with ServiceNow ITSM workflows.
• Strong scripting skills in Python and/or PowerShell.
• Solid understanding of observability concepts (metrics, logs, traces, alerting, correlation).
• Experience in OT/PCN environments and working with global teams.

Responsibilities

• Define and implement SRE practices, including SLIs, SLOs, and error budgets to improve service reliability.
• Build and standardize observability capabilities across metrics, logs, and traces, with dashboards and alerts.
• Lead incident response, root cause analysis, and postmortems for continuous improvement.
• Develop and maintain CI/CD pipelines (Azure DevOps) to automate deployment and validation.
• Integrate monitoring signals with ServiceNow ITSM (incidents, changes).
• Design reusable automation components to scale use cases.
• Operate in OT/PCN environments with security and compliance in mind.
• Leverage telemetry from infrastructure and compliance platforms to improve visibility.
• Collaborate with product owners and vendor partners in Agile settings.
• Produce and maintain runbooks, diagrams, and operational guides.

Skills

Observability

SRE practices

CI/CD pipelines

Python/PowerShell

OT/PCN

Tools

Azure DevOps

ServiceNow ITSM

SolarWinds

Job description

Total Number of Openings 1 GBS Chevron Global Business Services (GBS), located in Buenos Aires (Puerto Madero), Argentina, is accepting applications for the position of Site Reliability Engineer (SRE) – Automation & Observability. Successful candidates will join the IT Organization, which is part of a multifunction service and technical center with a workforce of more than 1800 employees that deliver business services and solutions to the corporation across the globe.The Site Reliability Engineer (SRE) – Automation & Observability will design, implement, and operate reliability engineering capabilities across OT/PCN (Process Control Network) environments. This role focuses on improving system reliability, scalability, and operational efficiency by leveraging automation, observability, and SRE practices. The engineer will partner with product owners, platform teams, and technical leads to define and enforce service reliability standards (SLIs/SLOs), build scalable observability capabilities, and integrate automation workflows with ServiceNow ITSM processes. This role is critical to advancing the Automation & Observability platform by reducing operational toil, enabling proactive operations, and scaling reusable automation across environments. The position requires close collaboration with global teams and vendor partners to drive adoption of engineering-driven operations and continuous reliability improvement across critical OT systems.

Responsibilities for this position may include but are not limited to

• Define and implement SRE practices, including SLIs, SLOs, and error budgets, to improve service reliability.
• Build and standardize observability capabilities across metrics, logs, and traces, including dashboards and alerting strategies.
• Lead incident response, root cause analysis, and postmortems to drive continuous improvement.
• Develop and maintain CI/CD pipelines (Azure DevOps) to automate deployment, validation, and operational workflows.
• Integrate monitoring and observability signals with ServiceNow ITSM (incidents, changes, indicator tasks).
• Design and enable reusable automation components (e.g., pipelines, roles, validation frameworks) to scale use cases.
• Operate within OT/PCN environments, adhering to security, segmentation, and compliance standards.
• Leverage telemetry from infrastructure and compliance platforms (e.g., SolarWinds) to improve operational visibility.
• Collaborate with product owners, architects, and vendor partners in Agile ceremonies and technical working sessions.
• Produce and maintain technical documentation, including runbooks, architecture diagrams, and operational guides.

Required Qualifications

• 3+ years of experience operating production systems with a strong focus on observability and reliability engineering
• Hands-on experience with SRE practices (SLIs, SLOs, error budgets, incident management).
• Proven experience building and maintaining CI/CD pipelines (e.g., Azure DevOps).
• Experience integrating monitoring and operations with ServiceNow ITSM workflows.
• Strong scripting skills in Python and/or PowerShell.
• Solid understanding of observability concepts (metrics, logs, traces, alerting, correlation).
• Experience working in complex or regulated environments, preferably OT/PCN.
• Strong communication skills with the ability to collaborate across global teams.

Preferred Qualifications

• Experience in industrial or OT environments (oil and gas, utilities, manufacturing).
• Familiarity with SolarWinds or similar observability and compliance platforms.
• Experience with ServiceNow Service Mapping, CMDB, or automation integrations.
• Exposure to automation frameworks (e.g., Ansible) and reusable design patterns.
• Knowledge of security and compliance frameworks (e.g., CIS, NIST, ISA/IEC 62443).
• Experience working in Agile delivery models with backlog‑driven development.

Relocation Options

Relocation may be considered.

International Considerations

Expatriate assignments will not be considered Chevron participates in E‑Verify in certain locations as required by law.

Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in Houston, Texas. More information about Chevron is available at www.chevron.com.