Onsite It Support Technician – Mining Project

PwC; Neuquén; On-site; ARS 1,100,000 - 1,600,000; Full time

Job summary

PwC is seeking an Operations Support Engineer 3 in Neuquén, Argentina to join the Phones Support team. The contractor will handle complex VoIP, SIP, and PBX issues for multi-site clients, strengthening the team’s capacity on advanced troubleshooting, reducing escalations, and improving first-contact resolution on network and call-quality problems.

The role involves daily ticket work and remote diagnostics, ensuring professional, safe, and cost-effective operation across Workshop, Logistics,

Qualifications

• 3+ years experience in workshop support / stores / procurement functions.
• Computer skills (MS Office, AutoCAD desirable).

Responsibilities

• 1. Ensure that all activities: Workshop, Logistics, Stores/Purchasing and Certification are performed in a professional, efficient and cost effective manner to complete customer satisfaction.
• 2. Liaise with operational supervisors regarding activity levels and demands for operational equipment to ensure resources can be in place.
• 3. Assist with the procurement of goods and services to meet operational and customer demands.
• 4. Liaise with purchasing department to develop sources of supply to achieve cost savings, managing stock control and common practices for the benefit of the company.
• 5. Maintain agreed stockholding levels within the stores, ensuring stock rotation, cycle counting and stock taking procedures are implemented and reported as required.
• 6. Ensure that Maintenance/Stores/Purchasing procedures are maintained and reviewed at regular intervals.
• 7. Encourage and develop inter-company / inter-base cooperation at all levels to meet contractual obligations.
• 8. Participate and attend regular meetings to discuss operational base issues and share updates on policies, structure, future plans, technologies and safety topics.
• 9. Ensure that all incidents are properly recorded and reported and that an investigation is carried out to establish root causes.
• 10. Take immediate steps to investigate and rectify any risks to people or the environment arising from the work activity.
• 11. Ensure that employees, contractors and visitors are aware of relevant HSE procedures.
• 12. Establish that all equipment, plant and substances used are suitable for the task and are kept in good working condition; regular maintenance and servicing is required.

Skills

Workshop support

Stores

Procurement

MS Office

Tools

MS Office

AutoCAD

Job description

Operations Support Engineer 3

Hoy

Overall Purpose of the Job

To support the operation of purchasing and stores functions, resource allocation within the workshop and equipment tracking and certification. Ensuring they are executed in a professional, efficient, safe and cost effective manner and in compliance with Quality Assurance Management systems.

Key Activities and Accountabilities

1. Ensure that all activities: Workshop, Logistics, Stores/Purchasing and Certification are performed in a professional, efficient, safe and cost effective manner to complete satisfaction of the customer – both internal and external.

2. Liaise with operational supervisors with regard to activity levels and demands for operational equipment to ensure allocated resources can be in place.

3. Assist with the procurement of goods and services to meet operational and customer demands.

4. Liaise with purchasing department to develop sources of supply to achieve cost savings, managing stock control and common practices for the benefit of the company.

5. Maintain agreed stockholding levels within the stores, ensuring stock rotation, cycle counting and stock taking procedures are implemented and reported as required.

6. Ensure that Maintenance/Stores/Purchasing procedures are maintained and reviewed at regular intervals.

7. Encourage and develop inter-company / inter-base co-operation at all levels. Looking at resource sharing thus enabling the region and the Group to meet its contractual obligations.

8. Participate and attend regular meetings to discuss operational base issues and share updates on latest company policies, structure, future plans, technologies and safety related topics.

9. Ensure that all incidents are properly recorded and reported and that an investigation is carried out to establish and rectify root causes.

10. Take immediate and appropriate steps to investigate and rectify any risks to people or the environment arising from the work activity.

11. Ensure that employees, contractors and visitors are aware of relevant HSE procedures.

12. Establish that all equipment, plant and substances used are suitable for the task and are kept in good working condition; this includes the regular maintenance and servicing of equipment.

Job Knowledge and Qualifications

1. 3+ years experience in workshop support / stores / procurement functions.

3. Computer skills (MS office, AutoCAD desirable)

About this Role:

This contractor will join the Phones Support team to handle complex technical issues related to VoIP, SIP, and PBX systems for multi-site clients. The role exists to strengthen the team’s capacity on advanced troubleshooting, reduce escalation volume, and improve first-contact resolution on network and call-quality problems. The contractor will work tickets daily, support remote diagnostics