Online Reputation Management Specialist

HeadX; Argentina; A distancia; ARS 39.715.000 - 66.192.000; Jornada completa

Descripción de la vacante

A fast-growing DTC brand is looking for an Online Reputation Management Specialist who can enhance their digital presence and manage brand perception across platforms. The ideal candidate has over 2 years of experience in online reputation management with a proven record of improving sentiment. This role is fully remote and emphasizes self-management and proactive problem-solving within a high-performing culture.

Servicios

Innovative self-improvement culture

Remote work opportunities

Dynamic team environment

Formación

• 2+ years in online reputation management or related fields.
• Proven track record of improving positive online sentiment.
• Outstanding command of English, both written and spoken.

Responsabilidades

• Set up proactive controls for company mentions across social media.
• Improve ratings on platforms like TrustPilot and Google Maps.
• Enhance overall social media presence across relevant channels.
• Solve complex problems related to online sentiment.
• Document activities and outcomes to identify trends.
• Provide actionable feedback to improve processes.

Conocimientos

Exceptional Verbal and Written Communication in English

Emotional Intelligence and Empathy

Critical Thinking and Problem-Solving Mindset

Proficiency with Social Listening Tools and Analytics Platforms

Herramientas

Social Listening Tools

Analytics Platforms

Online Review Management Systems

Descripción del empleo

The Opportunity:

We are seeking a highly skilled and proactive Online Reputation Management Specialist to join our world-class team. This is a critical role responsible for improving and maintaining our social media reputation rating at a high standard, ensuring our brand is consistently presented positively across all online platforms. We are looking for a self-managed, individual contributor who is passionate about brand perception and digital presence.

In the last 2 years, we've grown this brand from $0 to multi-8-figure revenue and now need a driven and knowledgeable specialist to join us in taking our online reputation to the next level.

So, What Should You Expect if You Join Us?

• One of the fastest-growing and most innovative DTC brands in the world (we've hit multiple 8-figure revenues in 2 years.)
• Highly experienced founders team (multiple successful projects, with over $700M+ in collective experience).
• Great self-improvement-driven culture of top A-players in their respective fields. Think of us as a Major League sports team.
• We're here to perform and have a great time while doing it.
• We push each other to become better versions of ourselves. 100% remote and micromanagement-free. Because if we need to micromanage you, this is not a place for you.

Job Responsibilities:

• Proactive Monitoring & Control: Set up proactive controls and monitoring systems for company mentions across social media.
• Reputation Improvement: Improve and maintain high ratings on core platforms (TrustPilot, Knoji, Google Maps, Instagram, Facebook, etc.).
• Social Media Enhancement: Work towards enhancing our overall social media presence, constantly seeking ways for our brand to shine (e.g., Reddit, localized blogs, thematic pages, etc.).
• Problem-Solving: Think critically and proactively to solve complex problems related to online sentiment, taking ownership of issues from start to finish. Never settle for a superficial fix.
• Documentation & Reporting: document all online reputation activities and outcomes to maintain clear records and identify trends.
• Feedback Loop: Provide clear, actionable feedback to relevant teams and leadership to help improve processes and prevent future negative online sentiment.

????Core Skills and Competencies:

• Exceptional Verbal and Written Communication in English
• Emotional Intelligence and Empathy
• Critical Thinking and Problem-Solving Mindset
• Proficiency with Social Listening Tools and Analytics Platforms

Your Experience:

• 2+ years in a similar online reputation management, social media management, or digital marketing role with a focus on brand perception.
• Proven track record of improving and maintaining positive online sentiment for a brand.
• Proficiency with social listening tools, analytics platforms, and online review management systems is a must.
• Preference for candidates with experience in the US e-commerce market.
• Outstanding command of the English language, both written and spoken.

Hiring Process:

* Round 1: Review and evaluate your application.

* Round 2: Invite to 45-minute "Discovery Call." This call will focus on your experience, problem-solving approach, and cultural fit.

* Round 3: Practical Assessment. You'll be presented with a mock scenario to demonstrate your online reputation management and strategic thinking skills in real-time. This will also assess your technical proficiency.

* Round 4: Meet the Team. A final call with a team to ensure alignment with our team culture and work ethic.