Onboarding & Technical Support Specialist (Remote)

Onboarding & Technical Support Specialist (Remote)

Starshipit

We've got big plans to grow our team here at Starshipit and we're on the hunt for an Onboarding & Technical Support Specialist to join our world-class team supporting our customers in the Northern Hemisphere. Our Support team is a critical part of our global customer experience and delivers outstanding levels of technical customer support. You'll be someone who loves a problem and is comfortable questioning the status quo to get to the core of the Tier 1 and 2 issues our customers might have. Owning, resolving, and escalating these issues to the relevant teams are key components of the role. If you're someone with a few years under your belt in a customer-focused technical role and are looking for your next gig, this is the one for you! Not only is this a great opportunity to work in the fast-moving and ever-growing SaaS world, but you'll also get the chance to work with teams in different areas of the business. You'll also have a great leader and mentor in our Technical Support Lead, and we'll cover all the technical, product, support, and onboarding processes with you to ensure you're set up to do your best work. This is a great role that can open doors to progress to other teams within the business. While our HQ is in Auckland, New Zealand, we've been working under a hybrid model since day dot. Whatever works best for you, works for us. Please note this will be a fully remote role.

1. Support both high profile eCommerce retailers and businesses who are new to the eCommerce world utilize our technology to the best of its ability. You'll be surprised at how many of our eCommerce retailers and businesses you'll know already!
2. Collaborate with the wider Customer Success team, Marketing team, and Product team to share knowledge both internally and with our customers.
3. Stay ahead of the game with new changes and maintain up-to-date documentation on cool new features released by the product team.

1. Love getting to the cause of an issue and get a kick out of resolving these.
2. Fluent in English with strong written and verbal skills.
3. Have a Computer Sciences degree or similar and have a few years under your belt having worked in a customer-facing role in the Tech space before.
4. Love all things tech and can translate technical jargon into plain English in an engaging and dynamic way.
5. Have high levels of attention to detail along with solid analytical and problem-solving skills.
6. Love collaborating and working in a team.
7. Know a little something about SaaS fundamentals.

Our people are what make us great, and our culture is something we're especially proud of. We're a team who love what we do. Not only are we diverse, we're inclusive which means our people can be themselves. Every idea and perspective is valuable and reflected in how we interact with our partners, customers, and teams.

We've got the perks covered with:

• Dedicated learning and development fund to support your career and performance goals.
• Accelerated career growth - we're big on promoting from within.
• Flexible working opportunities which go beyond leaving early to beat the traffic.